Toshiba DK40I 用户手册

Automatic Call Distribution

Program 18 – Agent Names for SMIS/MIS Assignments

Strata DK Programming 5/00

6-13

Automatic Ca

ll Dis

tribution

Program 18 – Agent Names for SMIS/MIS Assignments

Initialized Default:

blank

Program 18 Overview

Each Agent ID number (set in Program 14-1) can be assigned an alphanumeric name (8 characters
maximum) that displays on the ACD SMIS displays and reports.

The name for each Agent is entered in this program from a terminal or the programming telephone
(use the Program Record Sheet following Program *14-1).

➤

To enter an Agent ID name or number

1. Enter Program 18, then select the desired Agent ID Number.

2. Enter the Agent name (eight characters maximum, see dial pad callouts below).

✱ ✱ ✱ ✱ 6SNU +ROG 6SNU

+ROG 6SNU +ROG 6SNU +ROG

Processor

Agent ID

Numbers

ACD Group

Numbers

Maximum Number of

Agent ID Codes

DK40i, RCTUA, RCTUBA/BB, B1CU

000~199

01~08

200

RCTUC/D, B2CAU/CU, B3CAU/CU

000~255

01~16

256

RCTUE/F, B5CAU/CU

000~255

01~16

256

Program

14-1

Auto Answer with

Zip Tone

Program 14-1

Program 18

Agent Name

(8 characters max.)

Agent ID

Number

ACD Group

Number

Agent ID

Code

(4 digits

max.)

DATA = Agent Name (8 characters maximum)

SELECT = Agent ID Number (000~255)