Toshiba CIX-SG-CCACD-VB 用户手册

The extension number buttons consist of: extension numbers, secondary extension 
numbers, and phantom extension numbers. They make or answer calls and are known 
as your extension or intercom number. You can have multiple extension number 
buttons on your telephone (

); however, an agent should not use any 

extension number that is shared by another phone, including an agent’s Primary 
Extension Number.

In addition, an agent’s phone should not have a Group CO line or Pool Line key and 
any extension number should not be a member of either a Multiple Calling or Hunt 
Group.

Display 

Status

Turns Display Status on or off. This shows how many Agents are in the 
group and logged in, and the number call waiting in the queue and 
longest time a call has been waiting in queue. Additionally, Supervisors 
can view the call status of individual Agents or other ACD groups.

Primary Extension 
Number

This is your specific extension or intercom number used to make or 
receive calls. Your telephone can have multiple primary extension 
number buttons with your number. You can set Call Forward and 
Voice Mail ID code for your Primary extension number

Secondary 
Extension Number

This is the Primary extension number of another telephone which 
appears on your telephone. Agents should use this on their phone.

Phantom Extension 
Number

Up to eight Phantom extension numbers can be dedicated to a 
station. ACD calls must have a Phantom extension with a single 
appearance, owned by the Agent’s telephone.

You can only set Call Forward and Voice Mail ID code for Phantom 
extension numbers that are owned by your telephone.

You can have a separate 

Msg

 button and mailbox for up to four 

phantom extension numbers on your telephone. 

Flexible Button Definitions (continued)