Canon iP5000 Benutzerhandbuch

Troubleshooting

Ten flashes

Cannot print on 
both sides of the 
page

The size of paper may not be compatible with Automatic Duplex Printing. Pressing 
the RESUME/CANCEL button will discharge the paper, and restart printing from the 
front side of the next paper. The reverse side will not be printed when an error 
occurs.
For detailed information on the paper compatible with Automatic Duplex Printing, 
refer to “Automatically Printing on Both Sides of the Page” in the 

User’s Guide.

Eleven flashes

Automatic print 
head alignment 
failed

Possible causes are as follows:
z Letter-sized paper is not loaded on the Sheet Feeder.
z Ink has run out or ink tanks are not installed correctly.

See 

“Ink tank is not seated properly/Ink tank is empty” 

on page 67.

z Ink level is low
z Print Head nozzles are clogged.

Press the RESUME/CANCEL button. 
See 

“Printing the Nozzle Check Pattern” 

on page 49 for information on how to 

print a nozzle check pattern.

z The Paper Output Slot has been exposed to a strong light source preventing 

correct Print Head alignment. 
Press the RESUME/CANCEL button and move the printer to a darker location. 
Try to align the Print Head again.

If the print head alignment fails again, manually align the Print Head. For a 
detailed description of manual alignment, refer to “Aligning the Print Head” in the 
User’s Guide.

POWER lamp flashes 
alternately green and 
orange

An error that requires contacting the Customer Care Center may have occurred.
Disconnect the printer cable from the printer, and then turn the printer off and 
unplug the printer from the power supply. Plug the printer back in and turn the 
printer back on after leaving it for a while.
If the problem remains, contact the Customer Care Center.