Canon iP5000 Benutzerhandbuch

Troubleshooting

Writing Error/
Output Error/
Communication 
Error

Printer port error

Verify the printer port status.
1. Click Start, right-click My Computer and select Properties.

When using versions of Windows other than Windows XP, right-click My 
Computer on the desktop and select Properties.

2. Click the Hardware tab and click Device Manager. Double-click Universal 

Serial Bus controllers, and USB Printing Support.
When using Windows Me or Windows 98, click the Device Manager tab. 
Double-click Universal Serial Bus controllers, and double-click the name of 
your printer.

3. Check whether the General tab shows any unusual condition.

Cannot print with 
Automatic Duplex 
Printing

Size of loaded 
paper is incorrect

Ensure that the size of loaded paper is suitable for Automatic Duplex Printing.

Incorrect paper size 
is selected

Check the Paper Size setting from within your application to ensure that it 
matches the size of the paper loaded.
Check Paper Size on the Page Setup tab in the printer properties dialog box 
(Windows) or the Page Setup dialog box (Macintosh) to ensure that it matches 
the size of the paper loaded.
For the paper size compatible with Automatic Duplex Printing, refer to 
“Automatically Printing on Both Sides of the Page” on the 

User’s Guide.

To print on both sides of the page manually, follow the procedure 
below.

On the Page Setup tab, clear the Automatic check box. Then try printing again.

When using Mac OS 9, click Options in the Print dialog box, and then clear the 
Automatic check box. Then try printing again. Mac OS X does not support the 
manual duplex printing.

“Error No.: 300” *

Printer is not ready

Ensure that the POWER lamp lights green.
If the POWER lamp is off, turn the printer on.
The POWER lamp will flash green when the printer is initializing. Wait until the 
POWER lamp stops flashing.
When the POWER lamp is flashing orange, an error may occur in the printer. For 
details on how to resolve the error, refer to 

“Handling Error Messages” 

on page 

75.

Printer is not 
properly connected

Ensure that the printer is securely connected to the computer.

z If using a switching hub or other device, disconnect the printer 

and reconnect it directly to the computer and try printing again.
If successful, the problem may have been with the device.

z There could also be a problem with the cable(s). Replace the 

cable(s) and try printing again.

Specified printer 
name is not on the 
print list under 
Printer Setup Utility 
(Print Center)

1. Select Application from the Go menu. 
2. Double-click Printer Setup Utility in the Utility folder.

When using Mac OS X v.10.2, double-click the Print Center icon.

3. Ensure that the name of your printer is indicated in the printer list. 

If the name of your printer does not appear in the printer list, carefully follow 
the procedures described in the 

Easy Setup Instructions and reinstall the 

driver.

“Error No.: 1700”*

Waste ink absorber 
almost full

The printer has a built-in waste ink absorber to hold the ink used during print 
head cleaning. Eight flashes indicates that this absorber is nearly full.
Press the RESUME/CANCEL button to clear the error so you can continue 
printing. Before the waste ink absorber becomes completely full, contact the 
Customer Care Center.

“Error No.: 1851”*

Inner Cover is open 
when printing 
starts

Close the Inner Cover, then press the RESUME/CANCEL button.