Hoffman Media EDD-4C Benutzerhandbuch
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Section 7: Dripmaster Service Policy
This policy has been established to cover the servicing of Hoffmann & Hoffmann products,
regardless if it is within or beyond the warranty period.
regardless if it is within or beyond the warranty period.
Installation
1.
The installation services required for the Dripmaster includes the following:
a.
Infrastructure (trench digging, cable laying)
b.
Oil tank stand
c.
Dripmaster mount
d.
Cabling (4 pairs)
e.
24V power source
f.
Testing
2.
Hoffmann & Hoffmann's representative or its authorized subcontractors will perform the
installation work required and charge the customer directly.
3.
In cases where there is a prior approval by Hoffmann & Hoffmann, the customer may do the
installation.
4.
The representative will assume full responsibility for the installation work he performs.
Repair procedure
1.
try and solve the problem.
2.
If the customer does not succeed in solving the problem, he can fax or email Hoffmann &
Hoffmann's local representative, describing the problem based on the Troubleshooting table
(Table 5 on page 23), and indicating which of the procedures failed ("the notice"). This should
be directed to the local representative where he has a service agreement.
(Table 5 on page 23), and indicating which of the procedures failed ("the notice"). This should
be directed to the local representative where he has a service agreement.
3.
Hoffmann & Hoffmann's representative will respond within two working days.
4.
The problem might be fixed by the representative in one or more of the following ways:
a.
Remotely: instruct the customer on how to solve the problem by phone.
b.
On Site: technician arrives at the customer’s site to perform first level support (basic
repairs and parts replacements).
c.
In Hoffmann & Hoffmann lab: ship the unit to Hoffmann & Hoffmann’s Chicago office.
5.
The representative should first try to solve the problem remotely.
6.
In case the problem is not solved remotely, the representative will send a technician to solve the
problem on site, within two working days.
7.
If the representative concludes that the problem can only be solved in Hoffmann & Hoffmann's
lab, he should disconnect the unit and ship it to Hoffmann & Hoffmann's Chicago office.
8.
The representative has the option to replace the faulty unit with one of his spare units.
9.
The repaired unit should be shipped back from Hoffmann & Hoffmann to the representative.
10.
The representative will send the repaired unit, with the repair invoice and shipment cost, to the
customer.