Hoffman Media EDD-4C Manual Do Utilizador

  27

This policy has been established to cover the servicing of Hoffmann & Hoffmann products, 
regardless if it is within or beyond the warranty period. 

 

1.

  The installation services required for the Dripmaster includes the following: 

a.

  Infrastructure (trench digging, cable laying) 

b.

  Oil tank stand  

c.

  Dripmaster mount 

d.

  Cabling (4 pairs)  

e.

  24V power source 

f.

 

Testing 

2.

  Hoffmann & Hoffmann's representative or its authorized subcontractors will perform the 

installation work required and charge the customer directly.  

3.

  In cases where there is a prior approval by Hoffmann & Hoffmann, the customer may do the 

installation. 

4.

  The representative will assume full responsibility for the installation work he performs. 

 

1.

  In case of a default, the customer can follow the Troubleshooting table (Table 5 on page 23) to 

try and solve the problem.  

2.

  If the customer does not succeed in solving the problem, he can fax or email Hoffmann & 

Hoffmann's local representative, describing the problem based on the Troubleshooting table 
(Table 5 on page 23), and indicating which of the procedures failed ("the notice"). This should 
be directed to the local representative where he has a service agreement. 

3.

  Hoffmann & Hoffmann's representative will respond within two working days.  

4.

  The problem might be fixed by the representative in one or more of the following ways: 

a.

  Remotely: instruct the customer on how to solve the problem by phone.  

b.

  On Site: technician arrives at the customer’s site to perform first level support (basic 

repairs and parts replacements).  

c.

  In Hoffmann & Hoffmann lab: ship the unit to Hoffmann & Hoffmann’s Chicago office.  

5.

  The representative should first try to solve the problem remotely.  

6.

  In case the problem is not solved remotely, the representative will send a technician to solve the 

problem on site, within two working days.  

7.

  If the representative concludes that the problem can only be solved in Hoffmann & Hoffmann's 

lab, he should disconnect the unit and ship it to Hoffmann & Hoffmann's Chicago office. 

8.

  The representative has the option to replace the faulty unit with one of his spare units.  

9.

  The repaired unit should be shipped back from Hoffmann & Hoffmann to the representative. 

10.

  The representative will send the repaired unit, with the repair invoice and shipment cost, to the 

customer.