Ricoh 2015 Benutzerhandbuch
Troubleshooting
75
7
[Clear Misfeed(s) in ADF.]
Remove the jammed originals. When origi-
nals are misfed, place them again. Check
whether the originals are suitable to be
scanned by the machine.
nals are misfed, place them again. Check
whether the originals are suitable to be
scanned by the machine.
[Communication error has occurred on the network.]
Check whether the client computer can use
the TCP/IP protocol.
the TCP/IP protocol.
[Error has occurred in the scanner.]
Check whether the scanning settings made
with the application exceed the setting
range of the machine.
with the application exceed the setting
range of the machine.
[Error has occurred in the scanner driver.]
• Check whether the network cable is
connected correctly to the client compu-
ter.
ter.
• Check whether the Ethernet board of
the client computer is recognized cor-
rectly by Windows.
rectly by Windows.
• Check whether the client computer can
use the TCP/IP protocol.
[Fatal error has occurred in the scanner.]
An unrecoverable error has occurred in the
machine. Call your service representative.
machine. Call your service representative.
[Insufficient memory. Close all other applications, then
restart scanning.]
restart scanning.]
Close all the unnecessary applications run-
ning on the client computer.
ning on the client computer.
[Insufficient memory. Reduce the scanning area.]
• Reset the scan size.
• Lower the resolution.
• Set with no compression. See p.14
• Set with no compression. See p.14
Note
❒ When a paper misfeed occurs in the ma-
chine during printing, scanning cannot
be performed. In this case, after the mis-
fed paper has been removed, proceed
with scanning.
be performed. In this case, after the mis-
fed paper has been removed, proceed
with scanning.
[Invalid Winsock version. Please use version 1.1 or high-
er.]
er.]
Reinstall the operating system of the com-
puter or copy Winsock from the operating
system CD-ROM.
puter or copy Winsock from the operating
system CD-ROM.
[No response from the scanner.]
• Check whether the machine is connect-
ed to the network correctly.
• The network is crowded. Wait for a
while, and then try to reconnect.
[No User Code is registered. Consult your system ad-
ministrator.]
ministrator.]
Access is restricted with user codes. Con-
sult the system administrator of the ma-
chine.
sult the system administrator of the ma-
chine.
[Please call your service representative.]
An unrecoverable error has occurred in the
machine. Call your service representative.
machine. Call your service representative.
Message
Causes and solutions