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Troubleshooting
Calibration Problems
1/7/10
Xi4™/RXi4™ User Guide
P1009874-002
Calibration Problems
 identifies problems with calibration, the possible causes, and the recommended 
solutions.
Table 13 • Calibration Problems
Problem
Possible Cause
Recommended Solution
Loss of printing 
registration on labels. 
Excessive vertical 
drift in top-of-form 
registration.
The platen roller is dirty.
Clean the platen roller according to the 
instructions in 
.
Media guides are positioned 
improperly.
Ensure that the media guides are properly 
positioned.
The media type is set 
incorrectly.
Set the printer for the correct media type 
(non-continuous or continuous). See 
Auto Calibrate failed.
Media or ribbon is loaded 
incorrectly. 
Ensure that media and ribbon are loaded 
correctly. 
The sensors could not detect the 
media or ribbon. 
Manually calibrate the printer. See 
The sensors are dirty or 
positioned improperly. 
Ensure that the sensors are clean and properly 
positioned.