Technicolor - Thomson 300 Series Benutzerhandbuch

3EC 36714 BAAA TCZZA Ed. 01

5 Troubleshooting

Normal operation

during a  session

In this state the USB LED is assigned to the downstream (R

X

) data channel (towards the 

USB connection). 
The ADSL LED is assigned to the upstream (T

X

) data channel (towards the ADSL 

channel).
Both LEDs stay green. When an ATM cell is processed in a channel, the associated LED 
will go off for a short time.

USB bus congestion

The USB LED flashes red during a session in case of USB bus congestion.

Solution table

Indication & Problem

Solution

Speed Touch™ USB 
does not work: 
No LEDs light up.
There is no power 
supplying connection.

Verify the SpeedTouch™ connections.
Check if the SpeedTouch™'s cord is damaged in any way.
When using a portable computer in battery mode, it is 
possible that its USB port is not powered. Refer to the 
portable's User's Guide for more information.
Check if the SpeedTouch™ is not connected to a 
low-powered USB hub port. Refer to the USB hub's 
User' Guide for more information.

Speed Touch™ USB 
installation failed.

Verify your computer is running one of the supported 
OSs and that it meets the according minimum require-
ments.
Check whether the SpeedTouch™ is not connected to a 
low-powered USB hub port. Refer to the USB hub 
User's Guide for more information. 

USB LED flashes red, or 
stays solid red.

Your USB port congests, meaning that too much traffic is 
passing through the port. Avoid using multiple high 
speed USB devices, e.g. scanners, speaker, etc. during 
heavy duty, e.g. a data download.

Both USB LED and 
ADSL LED are solid  
amber.

Power On Self Test (POST) failed. Check whether the 
connections are correctly made.