Eicon Networks Adapters Benutzerhandbuch

Customer Services  

To obtain technical support for Eicon products, contact either Eicon Technology 
or your Eicon Technology supplier as indicated below. Please note that in some 
regions you can save time and long-distance charges by sending a description of 
your situation by fax. Customer Services personnel will then call you to provide a 
solution or to request additional information.

• In the United States, Central and South America, Western Canada (Manitoba 

westward), and the Atlantic Provinces (New Brunswick eastward), call our 
Dallas office at 972-417-5515 or send a fax marked “Attn.: Customer 
Services” to 972-417-5610.

• In Eastern Canada (Ontario and Quebec), call our Montreal office at 

514-745-5577 and ask for Customer Services, or send a fax marked 
“Attn.: Customer Services” to 514-745-5502.

• In Europe, Russia, Iceland, Africa, and the Middle East, contact your 

Eicon Technology supplier.

• In these Asian and Pacific countries, call our Sydney office at 

+61-2-9919-7200 and ask for Customer Services, or send a fax marked 
“Attn.: Customer Services” to +61-2-9929-6300:
Australia, China, Hong Kong, India, Indonesia, Japan, Korea, Malaysia, New 
Zealand, Philippines, Singapore, Taiwan, Thailand, and Vietnam.

In any other region, contact the office or supplier closest to your location.

Information about Eicon Technology products and services—including 
documentation and software updates—is available from our web site at 
www.eicon.com. 

Visit our ISDN site www.isdnzone.com, where you can pick up plenty of 
information concerning ISDN. 

Visit our Help Web at www.eicon.com/support/ema. The Help Web contains 
detailed instructions for installing and configuring the Server adapter and 
software for various uses. 
The Help Web also contains useful troubleshooting information. If you have 
problems with your Server adapter or the corresponding software, try the 
suggestions listed on the Help Web before you call Customer Services. 

If you wish to make comments about your Eicon Technology Server adapter or 
the corresponding software, address them by E-mail to: divaserver@eicon.com.