SonicWALL SSL VPN 5.0 Benutzerhandbuch
Using Virtual Assist
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SonicWALL SSL VPN 5.0 User Guide
Step 6
The Virtual Assist standalone application launches.
The technician is now ready to assist customers.
Performing Virtual Assist Technician Tasks
To get started, the technician logs into the SonicWALL SSL-VPN appliance and launches the
Virtual Assist application.
Virtual Assist application.
Note
Each technician can only assist one customer at a time.
By default, the Virtual Assist window launches with the Virtual Assist toolbar at the top and the
rest of the window dedicated to the customer’s screen.To display the most common panes,
either click Expand or click View > Classic Layout. This will display the following panes:
rest of the window dedicated to the customer’s screen.To display the most common panes,
either click Expand or click View > Classic Layout. This will display the following panes:
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Email Invite
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Logging
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Chat
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Service
Once the technician has launched the Virtual Assist application, the technician can assist
customers by performing the following tasks:
customers by performing the following tasks:
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