BenutzerhandbuchInhaltsverzeichnisUsing This Guide5About this Guide5Organization of this Guide5Guide Conventions5Icons Used in this Manual6North America Telephone Support6International Telephone Support6Current Documentation7Important Information You Need7Virtual Office Overview9Virtual Office Overview9Accessing Virtual Office Resources9Browser Requirements10Web Management Interface Overview12Certificates15Using Virtual Office Features17Importing Certificates17Using Two-Factor Authentication18User Prerequisites18User Configuration Tasks18RSA User Authentication Process18Logging into the SSL VPN Virtual Office Using RSA Two-Factor Authentication18Creating a New PIN19Waiting for the Next Token Mode20VASCO User Authentication Process20Logging into the SSL VPN Virtual Office Using VASCO Two-Factor Authentication20Using One-Time Passwords21User Prerequisites21User Configuration Tasks21Configuring One-Time Passwords for SMS-Capable Phones22Verifying User One-Time Password Configuration23Troubleshooting Common Errors23Using NetExtender23User Prerequisites23User Configuration Tasks25Installing NetExtender Using the Mozilla Firefox Browser26Installing NetExtender Using the Internet Explorer Browser30Internet Explorer Prerequisites30Installing NetExtender from Internet Explorer30Launching NetExtender Directly from Your Computer34Configuring NetExtender Properties35Configuring NetExtender Connection Scripts36Configuring Batch File Commands37Configuring Proxy Settings38Configuring NetExtender Log Properties40Configuring NetExtender Advanced Properties41Viewing the NetExtender Log42Disconnecting NetExtender44Upgrading NetExtender44Changing Passwords44Authentication Methods44Uninstalling NetExtender46Verifying NetExtender Operation from the System Tray46Displaying Route Information46Displaying Connection Information46Using the NetExtender Command Line Interface46Installing NetExtender on MacOS48Using NetExtender on MacOS50Installing and Using NetExtender on Linux52Installing and Using NetExtender for Windows Mobile55Passwords in NetExtender Mobile59Installing NetExtender on Android Smartphones59Using NetExtender on Android Smartphones62Connecting to NetExtender63Exiting or Disconnecting from NetExtender68Checking Status, Routes, and DNS Settings70Configuring Profiles, Preferences, and Proxy Servers71Changing Your Password75Related Documents76Using Virtual Assist77Understanding Virtual Assist77Installing and Launching Virtual Assist78Configuring Virtual Assist Settings79Selecting a Virtual Assist Mode82Launching a Virtual Assist Technician Session83Performing Virtual Assist Technician Tasks84Inviting Customers by Email85Assisting Customers85Using the Virtual Assist Taskbar and Tab Controls87Using Additional Virtual Assist Technician Commands88Viewing Virtual Assist Session Log89Using the Virtual Assist File Transfer89Using Virtual Assist from the Customer View90Changing the Virtual Assist Level of Control94Ending a Virtual Assist Session94Using Virtual Assist in Unattended Mode94Enabling a System for Virtual Access95Using the Request Assistance Feature97Using File Shares97Using the File Shares Applet97User Prerequisites98Configuration Overview98Setting up Bookmarks98Using the Java File Shares Applet100File Shares Applet Browser Overview102Configuration Examples103Configuring Bookmarks from Within the File Shares Applet103Using Bookmarks from Within the File Shares Applet105Moving Files and Folders105Launching a File Directly from the File Shares Applet109Using HTML-Based File Shares111Managing Bookmarks114Adding Bookmarks115Configuring RDP ActiveX and Java Bookmarks118Determining the Remote Computer’s Full Name or IP Address120Configuring Remote Desktop Access on the Remote Computer120Editing Bookmarks120Removing Bookmarks121Using Bookmarks121Using Remote Desktop Bookmarks121Using VNC Bookmarks123Using FTP Bookmarks126Downloading Files127Uploading Files128Using Telnet Bookmarks129Using SSHv1 Bookmarks130Using SSHv2 Bookmarks131Using HTTP and HTTPS Bookmarks132Using File Share Bookmarks133Using Citrix Bookmarks133ActiveX Citrix Bookmark133Java Citrix Bookmark136Global Bookmark Single Sign-On Options138Per-Bookmark Single Sign-On Options139Logging Out of the Virtual Office141Trademarks141Limited Warranty141Größe: 3,29 MBSeiten: 143Language: EnglishHandbuch öffnen
