Pitney Bowes DM525 Benutzerhandbuch

Envelope(s) not seal-
ing or not sealing 
properly

No E-Z Seal® Sealing Solution in 
the bottle, or bottle is placed incor-
rectly.

Remove the E-Z Seal® solution bottle and refill 
or reposition the bottle. 
Refer to the E-Z Seal® Maintenance section in 
Chapter 9

of this guide. 

Moistener brush is dirty or worn.

Replace or clean the moistener brush. Refer to 
the Cleaning or Replacing the Moistener Brush 
section in Chapter 9 of this guide. 

Envelopes are not positioned on 
the feed deck correctly, or side 
guide is out too far. 

Place envelopes with the flap down on the feed 
deck against the rear wall. 
Make sure the envelopes are pushed far 
enough so that they cover the feed sensor on 
the rear wall. Push the side guide close to the 
envelope or stack of envelopes but not to the 
point where it is touching the envelopes. Leave 
about 1/16" clearance (the thickness of a 
dime).

Envelope(s) not seal-
ing or not sealing 
properly

Envelope flap dimensions are not 
within the acceptable range. 

Use envelopes with flap depths between 1" 
and 3" (25.4 mm and 76.2 mm).