Pitney Bowes DM525 Benutzerhandbuch

Refill operation fails 
when IntelliLink® 
Control Center is on 
or off the mailing 
system 

Phone line is not connected to an 
analog line or is loose.

Reconnect the phone line to the back of the 
IntelliLink® Control Center. 

Phone cord is damaged.

Check phone cord for damage (cuts or crimps) 
and replace if necessary. 

Problem with the phone line.

Test the main phone outlet and repair if neces-
sary.

You are using the wrong Postage 
By Phone® Meter Payment Sys-
tem telephone number. 

Contact the Help Desk for correct number. 
Refer to the Pitney Bowes Contact Information 
List in this guide for the phone number of the 
Help Desk.
The Help Desk may also provide you with a 
local number to use for Postage By Phone® 
System. 
To change the Postage By Phone® System 
number, refer to Phone/Network Set Up: PB 
Phone #  section in Chapter 5

of this guide. 

Refill amount exceeds the funds 
in your account.

Check your account balance. Refer to the sec-
tion Checking Your Postage By Phone® Meter 
Payment System Account in Chapter 6 of this 
guide. 

Display is blank after 
moving the 



IntelliLink® Control 
Center.

There is no power to the 



IntelliLink® Control Center.

1.

Make sure the AC adapter is plugged into 
the back of the control center. 

2.

Test the outlet to make sure it has power. 

3.

If the problem persists, call the Help Desk. 
Refer to the Pitney Bowes Contact Informa-
tion List in this guide

.

Unable to access 
display, or keyboard 
does not respond. 

This may be a system error. 

Call the Help Desk. Refer to the Pitney Bowes 
Contact Information List in this guide for the 
phone number.

Difficult to read the 
display

You need to adjust the display 
contrast. 

Adjust the display contrast; refer to Adjusting 
the Display Contrast and Volume Control sec-
tion in Chapter 5 in this guide. 
If the problem persists, call the Help Desk. 
Refer to the Pitney Bowes Contact Information 
List in this guide.