Zebra Technologies 79695L-002 Benutzerhandbuch

RFID Problems

6/6/08

Z Series

/RZ™ Series User Guide

79695L-002 Rev. A

The download was not 
successful. For best results, 
cycle power on the printer 
before downloading any 
firmware.

1.

Turn off (O) the printer.

2.

Wait 10 seconds.

3.

Turn on (I) the printer.

4.

Attempt to download the firmware again.

5.

If the problem persists, contact Technical 
Support.

The printer was powered 
off (O) and then back on (I) too 
quickly for the RFID reader to 
initialize properly.

Wait at least 10 seconds after turning the printer 
power off before turning it back on.

1.

Turn off (O) the printer.

2.

Wait 10 seconds.

3.

Turn on (I) the printer.

4.

Check for the RFID parameters in Setup 
mode or for RFID information on a new 
configuration label.

An incorrect version of printer 
or reader firmware was loaded 
on the printer.

1.

Verify that the correct firmware version is 
loaded on your printer. See 

, or refer to the 

RFID Programming Guide for more 
information.

2.

Download the correct printer or reader 
firmware if necessary. 

3.

If the problem persists, contact Technical 
Support.

The printer is unable to 
communicate with the RFID 
reader.

1.

Turn off (O) the printer.

2.

Wait 10 seconds.

3.

Turn on (I) the printer.

4.

If the problem persists, you may have a bad 
RFID reader or a loose connection between 
the RFID reader and the printer. Contact 
Technical Support or an authorized service 
technician for assistance.

The printer is RFID-ready, but 
no reader is installed.

Contact an authorized Zebra RFID reseller to 
acquire a reader for your printer.