HP (Hewlett-Packard) 413742-001 Benutzerhandbuch

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Technical Reference Guide
1
HP ProtectTools Troubleshooting Guide
Overview
HP ProtectTools Security is a new technology offered by HP on some Business PCs. This 
technology offers enhanced security support for file/folder encryption, user identity and 
protection, Single Sign On, multi-factor authentication, smart card, smart card preboot, token 
and biometric support and works natively with the operating system to enhance security aware 
applications, such as secure e-mail. The enhanced security is achieved through both hardware 
and software. Windows-based management of the BIOS is also incorporated through a BIOS 
Configuration module. All software is centrally managed through an HP Security Manager 
interface, which can be accessed from the task tray, start menu, or control panel. A properly 
enabled security system requires a TPM-enabled BIOS, versions 1.54 or greater, obtainable 
through 
 support, and security software available via purchase.
Administrators are encouraged to perform “best practices” in restricting end-user privileges and 
restrictive access to users.
Hardware 
The hardware consists of a Trusted Platform Module (TPM) which meets the Trusted Computing 
Group requirements of TPM 1.2 standards. The card is integrated with the system board and is 
part of the NIC. The NIC and TPM solution contains on-chip memory and off-chip memory, 
functions and firmware are located on an external flash integrated with the system board. All 
TPM functions are encrypted or protected to ensure secure flash or communications.
Software
The software, HP ProtectTools, has two parts: HP ProtectTools Security Manager and HP 
plug-in modules. Security Manager is the interface (shell) that centralizes all security 
applications (plug-ins). The computer offers security in both configure-to-order and aftermarket 
configurations. Both offerings provide a CD which can be used in Microsoft Windows to install 
the HP ProtectTools security products. Customers using a non-HP corporate image are 
encouraged to use the provided CD to install security software. Some HP Web-based downloads 
(SoftPaqs) will not install unless previous versions of security software are already installed on 
the target PC.
HP ProtectTools security applications for the computer are:
HP ProtectTools Security Manager: The software is preinstalled on the hard drive and can be 
accessed from the Start Menu or Control Panel applet. The Security Manager shell interface 
provides a central point for administering all security plug-in modules. Security plug-ins like 
the TPM, Smart Card, and future security products cannot be installed unless the Security 
Manager interface is present.
HP ProtectTools Embedded Security: This supports the TPM 1.2 hardware directly and is 
preinstalled on the imaged drive for desktop. In Windows 2000 and Windows XP 
environments, this software supports enhanced security for secure e-mail with Microsoft