Polycom 2000/4000 Benutzerhandbuch

Polycom RMX 2000/4000 Administrator’s Guide

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An Operator conference cannot be defined as a Reservation.

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An Operator conference can be saved to a Conference Template. An 

ongoing Operator conference can be started from a Conference 

Template.

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The Operator participant cannot be deleted from the Operator 

conference, but it can be disconnected from the conference.

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When deleting or terminating the Operator conference, the operator 

participant is automatically disconnected from the MCU, even if 

participating in a conference other than the Operator conference.

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Participants in Telepresence conferences cannot be moved from their 

conference, but an operator can join their conference and help them if 

assistance is required.

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Moving participants from/to an Operator conference follows the same 

guidelines as moving participants between conferences. For move 

guidelines, see “Move Guidelines” on page

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When a participant is moved from the Entry Queue to the Operator 

conference, the option to move back to the source (Home) conference 

is disabled as the Entry Queue is not considered as a source 

conference.

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The conference chairperson cannot be moved to the Operator 

conference following the individual help request if the Auto Terminate 

When Chairperson Exits option is enabled, to prevent the conference 

from automatically ending prematurely. In such a case, the assistance 

request is treated by the system as a conference assistance request, 

and the operator can join the conference. 

To enable operator assistance for conferences, the following conferencing 

entities must be adjusted or created:
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IVR Service (Entry Queue and Conference) in which Operator 

Assistance options are enabled.

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A Conference Profile with the Operator Conference option enabled.

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An active Operator conference with a connected Operator 

participant.