Benutzerhandbuch für Polycom 2000/4000

Inhaltsverzeichnis

• Table of Contents

  5
• Conference Profiles

  19
  • Conferencing Modes

    21
    • Standard Conferencing

      21
    • Supplemental Conferencing Features

      23
  • Viewing Profiles

    24
    • Profile Toolbar

      25
  • Defining Profiles

    26
    • Modifying an Existing Profile

      41
    • Deleting a Conference Profile

      42
• Additional Conferencing Information

  43
  • Video Session Modes

    43
    • Dynamic Continuous Presence (CP) Mode

      43
    • High Definition Video Switching Mode

      44
  • Continuous Presence (CP) Conferencing

    44
    • Video Resolutions in CP

      45
    • Additional Video Resolutions in MPM+ Mode

      46
    • Additional Intermediate Video Resolutions

      46
    • Video Display with CIF, SD and HD Video Connections

      47
      • Setting the Maximum CP Resolution for Conferencing

        47
    • CP Conferencing with H.263 4CIF

      48
      • H.263 4CIF Guidelines

        49
  • High Definition Video Switching

    50
    • Guidelines

      50
    • Enabling HD Video Switching

      51
      • Modifying the HD Video Switching Threshold Bit Rate

        51
      • Creating a High Definition Video Switching Profile

        51
    • Monitoring High Definition Video Switching Conferences

      53
  • H.239

    54
    • Content Transmission Modes

      54
    • Content Protocol

      55
    • Defining Content Sharing Parameters for a Conference

      56
    • Sending Content to Legacy Endpoints

      58
      • Guidelines for Sending Content to Legacy Endpoints

        58
      • Interoperability with Polycom CMA and DMA

        59
      • Content Display on Legacy Endpoints

        60
    • Enabling the Send Content to Legacy Endpoints Option

      61
      • Changing the Default Layout for Displaying Content on Legacy Endpoints

        62
    • Stopping a Content Session

      64
  • Lecture Mode

    65
    • Enabling Lecture Mode

      65
      • Enabling the Automatic Switching

        65
      • Selecting the Conference Lecturer

        66
      • Restricting Content Broadcast to Lecturer

        66
    • Lecture Mode Monitoring

      67
  • Closed Captions

    70
    • Enabling Closed Captions

      71
  • Media Encryption

    72
    • Media Encryption Guidelines

      72
      • Conference Access

        73
      • Entry Queue Access

        74
      • Move Guidelines

        76
    • Encryption Flag Settings

      76
    • Enabling Encryption in the Profile

      77
    • Enabling Encryption at the Participant Level

      77
    • Monitoring the Encryption Status

      79
  • LPR – Lost Packet Recovery

    80
    • Packet Loss

      80
      • Causes of Packet Loss

        80
      • Effects of Packet Loss on Conferences

        80
    • Lost Packet Recovery

      80
      • Lost Packet Recovery Guidelines

        81
      • Enabling Lost Packet Recovery

        81
    • Monitoring Lost Packet Recovery

      82
  • Telepresence Mode

    84
    • RMX Telepresence Mode Guidelines

      84
      • System Level

        84
      • Conference Level

        85
      • Room (Participant/Endpoint) Level

        85
    • RPX and TPX Video Layouts

      86
    • Enabling Telepresence

      89
      • Conference Level

        89
      • Room (Participant/Endpoint) Level

        90
      • Saving an Ongoing Conference as a Template

        91
      • Starting an Ongoing Conference From a Template

        92
  • Cascading Conferences - Star Topology

    93
    • Enabling Cascading

      95
      • Creating the Cascade-enabled Entry Queue

        95
      • Creating the Dial-out Cascaded Link

        97
      • Enabling Cascaded Conferences without Password

        100
    • Monitoring Cascaded Conferences

      101
    • Creating the Dial-out Link from a Conference Running on the MGC to the Conference Running on the RMX

      102
  • Cascading Conferences - H.239-enabled MIH Topology

    103
    • MIH Cascading Levels

      103
    • MIH Cascading Guidelines

      104
      • Master and Slave Conferences

        104
      • Video Session Mode, Line Rate and Video Settings

        105
      • H.239 Content Sharing

        106
    • Setting up MIH Cascading Conferences

      107
      • RMX to RMX Cascading

        107
      • MGC to RMX 2000 Cascading

        115
    • Starting and Monitoring MIH Cascading Conferences

      125
      • Monitoring Participants in an MIH Cascaded Conference

        125
      • Viewing Participant Properties

        127
• Meeting Rooms

  129
  • Meeting Rooms List

    131
    • Meeting Room Toolbar & Right-click Menu

      133
  • Creating a New Meeting Room

    134
• Entry Queues, Ad Hoc Conferences and SIP Factories

  135
  • Entry Queues

    135
    • Defining a New Entry Queue

      138
    • Listing Entry Queues

      142
    • Modifying the EQ Properties

      143
    • Transit Entry Queue

      143
      • Setting a Transit Entry Queue

        143
  • Ad Hoc Conferencing

    145
  • Gateway to Polycom® Distributed Media Application™ (DMA™) 7000

    146
  • SIP Factories

    147
    • Creating SIP Factories

      147
• Address Book

  151
  • Viewing the Address Book

    152
    • Displaying and Hiding the Address Book

      152
  • Adding a Participant to the Address Book

    154
    • Adding a new participant to the Address Book Directly

      154
    • Adding a Participant from an Ongoing Conference to the Address Book

      163
    • Modifying Participants in the Address Book

      164
    • Deleting Participants from the Address Book

      165
    • Searching the Address Book

      165
    • Filtering the Address Book

      166
  • Participant Groups

    168
    • Adding a New Group to the Address Book

      168
    • Deleting a Group from the Address Book

      169
    • Modifying a Group in the Address Book

      170
  • Importing and Exporting Address Books

    171
    • Exporting an Address Book

      171
    • Importing an Address Book

      172
  • Integrating the Polycom CMA™ Address Book with the RMX

    173
• Reservations

  177
  • Guidelines

    177
    • System

      177
    • Resources

      177
    • Reservations

      179
  • Using the Reservation Calendar

    180
    • Toolbar Buttons

      181
    • Reservations Views

      181
      • Week View

        182
      • Day View

        182
      • Today View

        182
      • List View

        183
    • Changing the Calendar View

      184
  • Scheduling Conferences Using the Reservation Calendar

    186
    • Creating a New Reservation

      186
  • Managing Reservations

    194
    • Guidelines

      194
    • Viewing and Modifying Reservations

      194
      • Using the Week and Day views of the Reservations Calendar

        194
    • Deleting Reservations

      196
    • Searching for Reservations using Quick Search

      197
• Operator Assistance & Participant Move

  199
  • Operator Conferences

    199
  • Defining the Components Enabling Operator Assistance

    201
    • Defining a Conference IVR Service with Operator Assistance Options

      202
    • Defining an Entry Queue IVR Service with Operator Assistance Options

      205
    • Defining a Conference Profile for an Operator Conference

      207
    • Defining an Ongoing Operator Conference

      214
    • Saving an Operator Conference to a Template

      219
    • Starting an Operator Conference from a Template

      220
  • Monitoring Operator Conferences and Participants Requiring Assistance

    221
    • Requesting Help

      221
    • Participant Alerts List

      223
  • Audible Alarms

    223
    • Using Audible Alarms

      223
  • Moving Participants Between Conferences

    224
    • Moving Participants

      225
• Conference Templates

  229
  • Guidelines

    229
  • Using Conference Templates

    231
    • Toolbar Buttons

      232
  • Creating a New Conference Template

    233
    • Creating a new Conference Template from Scratch

      233
    • Saving an Ongoing Conference as a Template

      240
      • Saving an Operator Conference to a Template

        240
  • Starting an Ongoing Conference From a Template

    242
    • Starting an Operator Conference from a Template

      243
  • Scheduling a Reservation From a Conference Template

    244
  • Deleting a Conference Template

    246
• Conference and Participant Monitoring

  247
  • General Monitoring

    248
  • Conference Level Monitoring

    249
    • Monitoring Operator Conferences and Participants Requiring Assistance

      257
      • Requesting Help

        257
      • Participant Alerts List

        259
  • Participant Level Monitoring

    260
    • IP Participant Properties

      261
    • Monitoring ISDN/PSTN Participants

      271
• Recording Conferences

  279
  • Configuring the RMX to enable Recording

    279
    • Defining the Recording Link

      279
    • Enabling the Recording Features in a Conference IVR Service

      281
    • Enabling the Recording in the Conference Profile

      282
    • Recording Link Encryption

      283
  • Managing the Recording Process

    286
    • Using the RMX Web Client to Manage the Recording Process

      286
    • Using DTMF Codes to Manage the Recording Process

      288
  • Conference Recording with Codian IP VCR

    289
• Users, Connections and Notes

  291
  • Listing Users

    292
  • Adding a New User

    293
  • Deleting a User

    294
  • Changing a User’s Password

    295
  • Disabling a User

    296
  • Enabling a User

    297
  • Renaming a User

    297
  • Connections

    299
    • Viewing the Connections List

      299
  • User and Connection Management in Enhanced Security Mode

    300
    • Managing the RMX Users

      301
      • User Types

        301
      • Disabling/Enabling Users

        301
      • Renaming Users

        301
      • Disabling Inactive Users

        301
    • Managing the User Login Process

      302
      • Implementing Strong Passwords

        302
      • Implementing Password Re-Use / History Rules

        303
      • Defining Password Aging

        304
      • Defining Password Change Frequency

        304
      • Forcing Password Change

        305
      • Temporary User Lockout

        305
      • User Lockout

        305
      • User Login Record

        306
    • Controlling RMX User Sessions

      307
      • Management Sessions per System

        307
      • Sessions per User

        307
      • Connection Timeout

        307
      • Session Timeout

        308
      • Erase Session History After Logout

        308
  • Notes

    309
    • Using Notes

      309
• Network Services

  311
  • IP Network Services

    312
    • Management Network (Primary)

      312
    • Default IP Service (Conferencing Service)

      313
    • Modifying the Management Network

      313
    • Modifying the Default IP Network Service

      323
    • Ethernet Settings (RMX 4000 Only)

      339
    • IP Network Monitoring

      341
    • Using IPv6 Networking Addresses for RMX Internal and External Entities

      346
      • RMX Internal Addresses

        346
      • External Entities

        346
    • IPv6 Guidelines

      346
  • Network Security

    348
    • Network Separation

      348
      • RMX 4000

        348
      • RMX 2000

        349
      • Enabling Network Separation

        349
  • ISDN/PSTN Network Services

    353
    • Adding/Modifying ISDN/PSTN Network Services

      354
      • Obtaining ISDN/PSTN required information

        354
    • Modifying an ISDN/PSTN Network Service

      363
• IVR Services

  367
  • IVR Services List

    368
    • IVR Services Toolbar

      369
  • Adding Languages

    370
  • Defining a New Conference IVR Service

    375
    • Defining a New Conference IVR Service

      375
  • Entry Queues IVR Service

    393
    • Defining a New Entry Queue IVR Service

      393
    • Setting a Conference IVR Service or Entry Queue IVR Service as the Default Service

      398
    • Modifying the Conference or Entry Queue IVR Service Properties

      399
  • Replacing the Music File

    400
    • Adding a Music File

      400
  • Creating Audio Prompts and Video Slides

    402
    • Recording an Audio Message

      402
    • Creating a Welcome Video Slide

      406
  • Default IVR Prompts and Messages

    407
  • Volume Control of IVR Messages, Music and Roll Call

    411
• The Call Detail Record (CDR) Utility

  413
  • The CDR File

    414
    • CDR File Formats

      414
    • CDR File Contents

      415
  • Viewing, Retrieving and Archiving Conference Information

    417
    • Viewing the Conference Records

      417
    • Refreshing the CDR List

      418
    • Retrieving and Archiving Conference CDR Records

      419
• Gateway Calls

  421
  • Call Flows

    421
    • Direct Dialing

      421
    • Gateway IVR

      425
    • Interoperability with CMA

      428
  • Connection Indications

    429
  • Gateway Functionality

    430
  • Configuring the Gateway Components on the RMX

    432
    • Defining the IVR Service for Gateway Calls

      432
    • Defining the Conference Profile for Gateway Calls

      436
    • Defining the Gateway Profile

      437
    • Displaying the Connection Information - System Configuration

      441
  • Monitoring Ongoing Gateway Sessions

    442
    • Gateway Session Parameters

      442
    • Connected Participant Parameters

      443
  • Dialing to Polycom® DMA™ 7000

    444
  • Direct Dialing from ISDN/PSTN Endpoint to IP Endpoint via a Meeting Room

    445
• RMX Manager Application

  447
  • Installing the RMX Manager

    447
  • Starting the RMX Manager Application

    451
  • Connecting to the MCU

    452
  • RMX Manager Main Screen

    455
    • MCUs Pane

      456
    • Conferences Pane

      457
    • RMX Management

      458
    • List Pane

      459
    • Status Bar

      459
    • Address Book

      460
    • Conference Templates

      461
  • Adding MCUs to the MCUs List

    461
  • Starting a Conference

    464
    • Starting a Conference from the Conferences Pane

      464
    • Starting a Reservation

      466
    • Starting an Ongoing Conference or Reservation From a Template

      467
  • Monitoring Conferences

    468
    • Grouping the Participants by MCU

      469
    • Start Monitoring/Stop Monitoring

      470
  • Modifying the MCU Properties

    471
  • Disconnecting an MCU

    472
  • Removing an MCU from the MCUs Pane

    472
  • Changing the RMX Manager Language

    473
  • Installing RMX Manager for Secure Communication Mode

    474
    • Using an Internal Certificate Authority

      479
• RMX Administration and Utilities

  483
  • System and Participant Alerts

    483
    • System Alerts

      484
    • Participant Alerts

      486
  • System Configuration

    487
    • Modifying System Flags

      487
    • Manually Adding and Deleting System Flags

      499
    • LEGACY_EP_CONTENT_DEFAULT_LAYOUT Flag Values

      511
    • JITC_MODE System Flag

      513
    • Auto Layout Configuration

      516
      • Customizing the Default Auto Layout

        516
  • RMX Time

    520
    • Altering the clock

      520
  • Resource Management

    522
    • Resource Capacity

      522
      • Resource Capacity Modes

        523
      • Resource Usage

        524
    • Video/Voice Port Configuration

      527
      • Flexible Resource Capacity Mode

        527
      • Fixed Resource Capacity

        527
      • Configuring the Video/Voice Resources in MPM Mode

        528
      • Configuring the Video/Voice Resources in MPM+ Mode

        529
      • Flexible Resource Capacity

        529
      • Forcing Video Resource Allocation to CIF Resolution

        533
    • Resource Report

      535
      • Displaying the Resource Report

        535
      • Resource Report Display in Flexible Resource Capacity Mode™

        536
      • Resource Report in Fixed Resource Capacity Mode™

        538
      • ISDN/PSTN

        539
    • Port Usage

      540
      • Setting the Port Usage Threshold

        540
      • Port Usage Gauges

        542
      • Port Gauges in Flexible/Fixed Capacity Modes

        543
  • System Information

    544
  • SNMP (Simple Network Management Protocol)

    547
    • Detailed Description

      547
    • MIB (Management Information Base) Files

      547
      • Private MIBS

        547
      • Support for MIB-II Sections

        548
      • The Alarm-MIB

        548
      • H.341-MIB (H.341 – H.323)

        548
      • Standard MIBs

        548
    • Traps

      550
      • Status Trap Content

        551
    • Defining the SNMP Parameters in the RMX

      552
  • Audible Alarms

    558
    • Using Audible Alarms

      558
      • Audible Alarm Permissions

        558
      • Stop Repeating Message

        559
    • Configuring the Audible Alarms

      559
      • User Customization

        559
      • Replacing the Audible Alarm File

        561
  • Multilingual Setting

    563
    • Customizing the Multilingual Setting

      563
  • Banner Display and Customization

    564
    • Customizing Banners

      564
    • Banner Display

      565
      • Login Screen Banner

        565
      • Main Screen Banner

        567
  • Software Management

    568
    • Backup and Restore Guidelines

      568
      • Using Software Management

        569
  • Ping RMX

    571
    • Guidelines

      571
    • Using Ping

      571
  • Notification Settings

    573
  • Logger Diagnostic Files

    575
  • Auditor

    578
    • Auditor Files

      578
      • Auditor Event History File Storage

        578
      • Retrieving Auditor Files

        579
    • Auditor File Viewer

      581
    • Audit Events

      584
      • Alerts and Faults

        584
      • Transactions

        586
  • ActiveX Bypass

    588
    • Installing ActiveX

      588
  • Resetting the RMX

    590
• RMX Hardware Monitoring

  592
  • Viewing the Status of the Hardware Components

    592
    • HW Monitor Pane Toolbar

      594
  • Viewing Hardware RMX 2000 Component’s Properties

    595
  • Viewing Hardware RMX 4000 Component’s Properties

    604
  • Diagnostic Mode

    613
    • Performing Diagnostics

      614
    • Diagnostics Monitoring

      617
      • MCU Monitor

        617
      • Cards Monitor

        618
      • Error Buffer

        619
• Appendix A -Disconnection Causes

  620
  • IP Disconnection Causes.

    620
  • ISDN Disconnection Causes

    629
• Appendix B - Alarms and Faults

  638
  • Alarms

    638
• Appendix C - CDR Fields - Unformatted File

  654
  • The Conference Summary Record

    656
  • Event Records

    658
    • Standard Event Record Fields

      658
    • Event Types

      659
    • Event Specific Fields

      669
  • Disconnection Cause Values

    708
  • MGC Manager Events that are not Supported by the RMX 2000

    712
• Appendix D - Ad Hoc Conferencing and External Database Authentication

  714
  • Ad Hoc Conferencing without Authentication

    715
  • Ad Hoc Conferencing with Authentication

    716
    • Entry Queue Level - Conference Initiation Validation with an External Database Application

      717
  • Conference Access with External Database Authentication

    719
    • Conference Access Validation - All Participants (Always)

      720
    • Conference Access Validation - Chairperson Only (Upon Request)

      722
  • System Settings for Ad Hoc Conferencing and External Database Authentication

    724
    • Ad Hoc Settings

      724
    • Authentication Settings

      724
      • MCU Configuration to Communicate with an External Database Application

        726
      • Enabling External Database Validation for Starting New Ongoing Conferences

        728
      • Enabling External Database Validation for Conferences Access

        729
• Appendix E - Participant Properties Advanced Channel Information

  730
• Appendix F - Secure Communication Mode

  734
  • Switching to Secure Mode

    734
    • Purchasing a Certificate

      734
    • Installing the Certificate

      736
    • Creating/Modifying System Flags

      738
  • Enabling Secure Communication Mode

    738
    • Alternate Management Network

      739
  • Securing an External Database

    740
• Appendix G - Configuring Direct Connections to RMX

  742
  • Management Network (Primary)

    742
  • Alternate Management Network

    742
    • Configuring the Workstation

      743
    • Connecting to the Management Network

      748
    • Connecting to the Alternate Management Network

      750
    • Connecting to the RMX via Modem

      751
      • Procedure 1: Install the RMX Manager

        751
      • Procedure 2: Configure the Modem

        751
      • Procedure 3: Create a Dial-up Connection

        752
      • Procedure 4: Connect to the RMX

        757
• Appendix H - Setting the RMX for Integration Into Microsoft OCS Environment

  758
  • Configuring the OCS for RMX 2000/4000

    759
    • Setting the Trusted Host and Static Route for RMX in the OCS

      759
    • Creating the Security (TLS) Certificate in the OCS and Exporting the Certificate to the RMX Workstation

      764
      • Retrieving the Certificate from the OCS to the RMX Workstation

        770
      • Optional. Creating the Certificate Password File (certPassword.txt)

        773
  • Optional. Setting the Static Route & Trusted Host for RMX in the Load Balancer Server

    774
  • Configuring the RMX 2000/4000 for Microsoft OCS 2007 Integration

    776
    • Modify the RMX Management Network Service to Include the DNS Server

      776
    • Defining a SIP Network Service in the RMX

      778
    • Polycom RMX System Flag Configuration

      782
    • Dialing to an Entry Queue, Meeting Room or Conference

      785
  • Active Alarms and Troubleshooting

    786
    • Active Alarms

      786
    • Troubleshooting

      788
    • Known Issues

      788