Polycom 2000/4000 Benutzerhandbuch

Interactive Voice Response (IVR) is an application that allows participants 

to communicate with the conferencing system via their endpoint’s input 

device (such as a remote control). The IVR Service includes a set of voice 

prompts and a video slide used to automate the participants connection to 

a conference or Entry Queue. It allows customization of menu driven 

scripts and voice prompts to meet different needs and languages.
The IVR module includes two types of services:
•

Conference IVR Service that is used with conferences

•

Entry Queue IVR Service that is used with Entry Queues

The system is shipped with two default Conference IVR Services (one for 

the conferences and the other for gateway calls) and one default Entry 

Queue IVR Service. The default services include voice messages and 

video slides in English.
To customize the IVR messages and video slide perform the following 

operations:
•

Record the required voice messages and create a new video slide. For 

more information, see "Creating a Welcome Video Slide” on page

.

•

Optional. Add the language to the list of languages supported by the 

system.

•

Upload the voice messages to the MCU (This can be done as part of 

the language definition or during the IVR Service definition).

•

Create the Conference IVR Service and upload the video slide, and if 

required any additional voice messages.

•

Optional. Create the Entry Queue IVR Service and upload the 
required video slide and voice messages.

When upgrading the RMX software version new DTMF Codes and voice 
messages are not automatically added to existing IVR Services in order to avoid 
conflicts with existing DTMF codes. Therefore, to use new options, new 
Conference and Entry Queue IVR Services must be created.