Homesmart Appliance SRS-LYNC-M-DUAL Benutzerhandbuch

CHAPTER 7
TROUBLESHOOTING YOUR ROOM SYSTEM

smarttech.com/kb/170450

Power light

Speaker status

Issues

Solutions

You’re unable to hear sound.

Unmute the audio in Lync Room
System software.

Turn up the volume in Lync Room
System software.

For SMART Board 8070i-G4
interactive flat panels, ensure the
audio input is

IN2

(see page 104).

For SMART Board 8084i-G4
interactive flat panels, ensure the
AUDIO2 input is

HDMI3/PC

(see

page 111).

Ensure the audio processor is
receiving power and is connected
as shown in the installation
instructions (see page 9).

You can hear sound, but it’s
quiet.

Using the console, turn up the
volume in Lync Room System
software settings.

You can hear sound, but it’s
distorted, or there’s
feedback.

One or more of the remote
participants’ audio systems is
causing the distortion or feedback.
Mute individual remote participants
until you identify the remote
participants with problematic audio
systems. Ask those remote
participants to troubleshoot their
audio systems.

Resolving issues with connected computers

If video input from a connected guest laptop or room computer isn’t appearing on the interactive

flat panels, do the following:

Ensure the HDMI cable or the VGA cable from the video connection harness is properly

connected to the computer.

Ensure the video connection harness is properly connected to the room system.

For room systems with SMART Board 8055i interactive flat panels, the speakers aren’t connect to the interactive flat panels.