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4 Troubleshooting
3EC 37891 AAAA TCZZA Ed. 01
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4 Troubleshooting
Introduction
This chapter provides information on how to identify and correct some common prob-
lems you may encounter when using and configuring the SpeedTouch™.
If the following troubleshooting tips do not resolve the problem contact the company 
from which you purchased the SpeedTouch™ for assistance.
Configuration problems
If you encounter DSL connectivity problems due to misconfiguration you might 
consider a hardware reset to factory defaults as described in this chapter.
However, please note that resetting the SpeedTouch™ to its factory settings will revoke 
all the changes you made to the configuration.
Startup problems and
alert indications
Via the LEDs you can check the status of the SpeedTouch™. Following table may help 
you in case of problems starting up the SpeedTouch™:
(*)
 Power On Self Test (POST)
Indicator
Description
Name
Color
Status
Power/System
Off
Power off.
Green
Solid
Power on, normal operation.
Flashing
Power on, Back-to-Defaults status.
Amber
Flashing
Power-on, BOOTP status.
Solid
Power on, POST(*) pending.
Red
Solid
Power on, POST(*) failed.
DSL/WAN
Off
No DSL line.
Amber
Flashing
DSL line synchronization pending.
Solid
DSL line synchronized.
Amber
Green
Toggling
DSL line synchronized and 
end-to-end connection pending.
Green
Solid
DSL line synchronized and 
end-to-end connection active.
LAN
Off
No Ethernet link.
Green
Solid
Ethernet link.
USB
Off
No USB link.
Green
Solid
USB link.