Quantum DLT VS160 Betriebsanweisung
ValueLoader DLT VS80/DLT VS160 Tape Autoloader User Manual
65
Appendix B
B
Customer Support
Information Needed for Support
2
Before contacting technical support, please have the following
information ready:
• Model number for your ValueLoader
• Serial number
• Media type and format
• Model number for your ValueLoader
• Serial number
• Media type and format
• Recent Error codes
• Revision number for ValueLoader and tape drive firmware
• Brand and model of your host computer
• Brand and model of your SCSI host adapter
• ValueLoader drivers and backup software that you are using and the
• Revision number for ValueLoader and tape drive firmware
• Brand and model of your host computer
• Brand and model of your SCSI host adapter
• ValueLoader drivers and backup software that you are using and the
version number(s)