ZyXEL 2WG Betriebsanweisung

 Chapter 49 Troubleshooting

ZyWALL 2WG User’s Guide

V

I cannot access the Internet anymore. I had access to the Internet (with the 
ZyWALL), but my Internet connection is not available anymore.

1 Check the hardware connections, and make sure the LEDs are behaving as expected. See 

the Quick Start Guide and 

2 Check the schedule rules. Refer to 

3 If you use PPPoA or PPPoE encapsulation, check the idle time-out setting. Refer to the 

 (web configurator) or 

4 Reboot the ZyWALL. 
5 If the problem continues, contact your ISP. 

V

The Internet connection is slow or intermittent.

1 There might be a lot of traffic on the network. Look at the LEDs, and check 

. If the ZyWALL is sending or receiving a lot of information, try closing some 

programs that use the Internet, especially peer-to-peer applications. 

2 Check the signal strength. If the signal strength is low, try moving the ZyWALL closer to 

the AP if possible, and look around to see if there are any devices that might be 
interfering with the wireless network (for example, microwaves, other wireless 
networks, and so on).

3 Reboot the ZyWALL. 
4 If the problem continues, contact the network administrator or vendor, or try one of the 

advanced suggestions.

• Check the settings for bandwidth management. If it is disabled, you might consider 

activating it. If it is enabled, you might consider changing the allocations.