Avaya 4622SW 700381569 Merkblatt
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Produktcode
700381569
© 2005 Avaya Inc.
All Rights Reserved. Avaya and the Avaya Logo are trademarks of Avaya Inc. and may be registered in certain jurisdictions.
All trademarks identified by the ®,
All Rights Reserved. Avaya and the Avaya Logo are trademarks of Avaya Inc. and may be registered in certain jurisdictions.
All trademarks identified by the ®,
SM
or
TM
are registered trademarks, service marks or trademarks, respectively, of Avaya
Inc. FORTUNE 500 is a registered trademark of Time Inc. All other trademarks are the property of their respective owners.
Printed in the U.S.A.
03/05 • EF-LB2635
Printed in the U.S.A.
03/05 • EF-LB2635
• For easy access, a button to control volume is on the
face of the 4622SW to allow agents to adjust both
ringing and receiver/listening volumes.
ringing and receiver/listening volumes.
Delivering Valuable Data
to Your Agents
to Your Agents
You can use the Avaya 4622SW IP telephone’s large backlit
display to provide agents with VuStats data — real time
contact center performance statistics for agents, splits,
skills, vector directory numbers (VDNs), trunks, and trunk
groups. This information can help agents understand and
improve their own performance and that of the entire
contact center. Additionally as an IP telephone, 4622SW
is ideally suited to run phone applications, such as those
included with the Avaya Phone Application Suite Solution:
display to provide agents with VuStats data — real time
contact center performance statistics for agents, splits,
skills, vector directory numbers (VDNs), trunks, and trunk
groups. This information can help agents understand and
improve their own performance and that of the entire
contact center. Additionally as an IP telephone, 4622SW
is ideally suited to run phone applications, such as those
included with the Avaya Phone Application Suite Solution:
•
Broadcast Server – broadcast of text, graphics, and audio
to the displays of the 4622SW telephones in the center
to the displays of the 4622SW telephones in the center
•
Text Messaging – text instant messaging between IP phones
An IP Telephone That Leverages the
Benefits of Converged Networks
Benefits of Converged Networks
The 4622SW is an IP telephone that provides a significant
number of features and capabilities not available with
traditional digital phones. The 4622SW, in conjunction with
Avaya Communication Manager Release 3.0, provides audio
channel encryption, helping to ensure optimum security in
your contact center environment. A variety of power options
are available for the 4622SW, including local power and the
802.3af power over Ethernet standard. A variety of audio
number of features and capabilities not available with
traditional digital phones. The 4622SW, in conjunction with
Avaya Communication Manager Release 3.0, provides audio
channel encryption, helping to ensure optimum security in
your contact center environment. A variety of power options
are available for the 4622SW, including local power and the
802.3af power over Ethernet standard. A variety of audio
codecs are supported in the 4622SW — including the
G.726A codec — providing similar audio quality as G.711
codecs but requiring much less network bandwidth. The
4622SW supports 10/100 base T Ethernet connections along
with an additional integrated switch port — ideal for PC
connectivity at the agents desktop. The 4622SW supports
the Avaya Converged Network Analyzer administrative tool.
G.726A codec — providing similar audio quality as G.711
codecs but requiring much less network bandwidth. The
4622SW supports 10/100 base T Ethernet connections along
with an additional integrated switch port — ideal for PC
connectivity at the agents desktop. The 4622SW supports
the Avaya Converged Network Analyzer administrative tool.
Integrated With Your Systems
and Locations
and Locations
The Avaya 4622SW IP CallMaster is compatible with Avaya
Communication Manager Release 2.0 or later.
Communication Manager Release 2.0 or later.
Agents who need the convenience of working at home can get
the same sophisticated features as on-site call center agents.
The telephone is FCC Class B certified for home use with an
Avaya Security Gateway VPN device. With high speed,
broadband service into the home, this provides a communi-
cations setup identical to that within the formal call center.
the same sophisticated features as on-site call center agents.
The telephone is FCC Class B certified for home use with an
Avaya Security Gateway VPN device. With high speed,
broadband service into the home, this provides a communi-
cations setup identical to that within the formal call center.
The 4622SW provides built-in support for multiple
languages and character sets including English, Portuguese,
Dutch, German, Japanese, Russian, French, Italian,
Spanish, Chinese and Hebrew. The 4622SW is designed to
meet connectivity environments for use all over the world.
languages and character sets including English, Portuguese,
Dutch, German, Japanese, Russian, French, Italian,
Spanish, Chinese and Hebrew. The 4622SW is designed to
meet connectivity environments for use all over the world.
To learn more about the Avaya 4622SW IP CallMaster
Agent Telephone and other Avaya Contact Center solutions,
contact your Avaya Client Executive or authorized Avaya
BusinessPartner. Or visit us at
Agent Telephone and other Avaya Contact Center solutions,
contact your Avaya Client Executive or authorized Avaya
BusinessPartner. Or visit us at
About Avaya
Avaya enables businesses to achieve superior
results by designing, building and managing their
communications infrastructure and solutions. For
over one million businesses worldwide, including
more than 90 percent of the FORTUNE 500
results by designing, building and managing their
communications infrastructure and solutions. For
over one million businesses worldwide, including
more than 90 percent of the FORTUNE 500
®
, Avaya’s
embedded solutions help businesses enhance
value, improve productivity and create competitive
advantage by allowing people to be more productive
and create more intelligent processes that satisfy
customers.
value, improve productivity and create competitive
advantage by allowing people to be more productive
and create more intelligent processes that satisfy
customers.
For businesses large and small, Avaya is a world
leader in secure, reliable IP telephony systems,
communications applications and full life-cycle
services. Driving the convergence of embedded
voice and data communications with business
applications, Avaya is distinguished by its
combination of comprehensive, world-class
products and services. Avaya helps customers
across the globe leverage existing and new
networks to achieve superior business results.
leader in secure, reliable IP telephony systems,
communications applications and full life-cycle
services. Driving the convergence of embedded
voice and data communications with business
applications, Avaya is distinguished by its
combination of comprehensive, world-class
products and services. Avaya helps customers
across the globe leverage existing and new
networks to achieve superior business results.
COMMUNICATIONS
AT THE HEART OF BUSINESS
avaya.com