Xerox Xerox ConnectKey Apps Support & Software Installationsanleitung

Xerox

Support Assistant Installation & User Guide i

Contents

Overview ............................................................................ 1

Purpose ...................................................................................................... 1

Audience ..................................................................................................... 1

Prior to Getting Started ............................................................................... 1

Resources .................................................................................................. 1

Training .............................................................................................. 1

Documentation ................................................................................... 2

Supported Models ....................................................................................... 2

Installing Support Assistant ................................................ 3

Requesting a Xerox

App Studio Account ................................................... 3

Accessing Xerox

App Studio ..................................................................... 4

Support ....................................................................................................... 5

Data Security ..................................................................... 6

Running the Application ..................................................... 7

Overview ..................................................................................................... 7

Viewing Ticket Details ................................................................................. 8

Cancelling/Exiting ....................................................................................... 8

Support Assistant Messages .............................................. 9

Troubleshooting ............................................................... 11

Connection Error ....................................................................................... 11

Incorrect Message Displays ...................................................................... 13