Xerox Xerox ConnectKey Apps Support & Software Installationsanleitung
Support Assistant Installation & User Guide 1
1 Overview
Purpose
Support Assistant provides information about the state of device through a variety of EIP
messages. Users receive timely information about service and supply needs for a device
without needing to call support.
messages. Users receive timely information about service and supply needs for a device
without needing to call support.
This guide walks you through Xerox
®
Support Assistant set up and references additional
resources you may find helpful. Through the use of Xerox
®
ConnectKey
®
technology,
Support Assistant provides Xerox
®
Partner Print Services customers a summary
message of service and supplies-related incidents from Xerox
®
Services Manager. See
Audience
Xerox
®
Partner Print Services customers and support teams should refer to this
document when installing and working with Support Assistant.
To ensure successful usage of the Xerox
®
Support Assistant application, it is very
important to ensure customers are aware of the application, how to use it, and the value it
can provide.
can provide.
Prior to Getting Started
Before you get started, it is important that you take the available training (about 15
minutes) available on Learning@Xerox and familiarize yourself with this guide. In
addition, you should know how to access and add devices from Xerox
minutes) available on Learning@Xerox and familiarize yourself with this guide. In
addition, you should know how to access and add devices from Xerox
®
App Studio.
Finally, be sure that the customer is aware of the new capability and understands how to
use it effectively.
use it effectively.
Resources
Training
Xerox has provided a short training module to help partners understand the following:
•
What is the Xerox
®
Support Assistant?