Xerox CentreWare for HP OpenView Support & Software Betriebsanweisung

 

proper Xerox device icon. 

the file oid_to_sym is not 
properly entered. 

oid_to_sym file in the proper format. 

2. Run ovtopofix -a 

 

Icon on the map is still not 
the proper Xerox device 
icon map after running 
ovtopofix –a. 

Device attributes have not 
been polled. 

 

Follow the process below: 

1. Delete the device from Xerox Map and the 

IP Map 

2. Ping the device IP address using HP 

OpenView Ping utility. 

3. The printer should now have the correct 

attributes.  

 

Trap Registration gives a 
message box reading... 
“

The preferred SNMP 

Address field for the 

selected device (objected 

= <ID>, SelectionName = 

<IP ADDRESS>) is either 

missing or not set. Desired 

operation cannot be 

performed

.” 

The OpenView framework 
during device discovery fails 
to set the “Preferred SNMP 
Address” field value to the 
device’s IP Address. 

In the NNM GUI… 

1.  Select the Devices symbol in the Xerox 

Map, and right click using the mouse. 

2. Select “Object Properties…” and click. It 

will pop the “Object Properties” dialog 
box. Under “Attributes” double click 
“General Attributes”. It will pop “Attributes 
for object…” dialog box. 

3. Select the “Preferred SNMP address” 

attribute. It will pop the “Set Attribute 
Value” dialog box. 

4. Type in the IP Address of the device in the 

edit box and click the OK button. 

  

Even after running the usage
counter “Configure Usage 
Utility”,  “Data not found for 
selected device(s).”error 
message appears, when  
data view/export is initiated. 

 Windows Task scheduler service 

is either not installed or is not 
running. 

 

 

 

 

 

 

None of the devices discovered in 
the Xerox Map, have usage 
counters implemented. 

 

 

 

Install the Task scheduler service via “Add or 
Remove Program” option in windows. If the 
service is already installed, set the service status 
to start. 

 

Let NNM discover the devices that have usage 
counters implemented or if the user has the ip 
address of the desired device/s, use seed file to 
speed up the discovery process. Refer to the 
NNM Manual Managing_Your_Network.pdf 
installed along with NNM for details on using 
seed file.     

    ™