Cisco Cisco Agent Desktop 8.0 Technische Referenzen
Cisco CAD Service Information 7.1
8
November 2006
CAD 7.1 Applications
CAD 7.1 includes the following applications:
User Applications
■
Cisco Desktop Administrator (CDA)
■
Cisco Supervisor Desktop (CSD)
■
Cisco Agent Desktop (CAD)
■
Cisco Agent Desktop–Browser Edition (CAD-BE)
■
Cisco IP Phone Agent (IPPA)
■
Cisco Desktop Monitoring Console
Services
■
Browser & IP Phone Agent Service
■
Chat Service
■
Directory Services
■
Enterprise Service
■
LDAP Monitor Service
■
Licensing & Resource Manager Service
■
Recording & Playback Service
■
Recording & Statistics Service
■
Sync Service
■
Voice-Over IP Monitor Service