Cisco Cisco Agent Desktop 8.0 Technische Referenzen

NOTE: Not all devices or CallManager versions use all these settings. 
Configure those that do appear for your device and CallManager 
version.

In the Product Specific Configuration section of the Device 
Configuration screen, configure these settings as follows:

■

PC Port—Enabled. If the PC Port is not enabled, the agent PC 
that is connected to the port will not have network access. No 
voice streams will be seen by the desktop monitor module.

■

PC Voice VLAN Access—Enabled. If the PC Voice VLAN Access 
is not enabled, no voice streams will be seen by the desktop if 
the desktop is not a member of the same VLAN as the phone.

■

Span to PC Port—Enabled. If the Span to PC Port is not enabled, 
the voice streams seen by the phone will not be seen by the 
desktop monitor module.

In the Device Information section of the Device Configuration screen, 
configure this setting as follows:

■

Device Security Mode—Non-Secure or Authenticated. If the 
Device Security Mode is set to Encrypted, the voice streams can 
be seen but will not be converted correctly, causing the speech 
to be garbled.

The CPU usage on the VoIP Monitor service PC has gone to 99%, and 
the PC has locked up.

This can happen when you disable the sniffing adapter through the 
Windows Network and Dialup Connections window while the VoIP 
Monitor service is running. Re-enabling the sniffer adapter while the 
VoIP Monitor service is running will not solve the problem. You must 
stop the VoIP Monitor service, re-enable the sniffer adapter, and then 
restart the VoIP Monitor service to restore normal functionality. 

The message, “At least one or more errors occurred during 
synchronization” appeared when the administrator performed 
synchronization in Desktop Administrator. 

Check the Sync service log file. If the logged error points to ICM 
database ODBC connection failure, then make sure that: