Cisco Cisco Agent Desktop 8.0 Technische Referenzen
Cisco Agent Desktop Problems
November 2006
229
launch Windows Notepad, C:\Windows\Notepad.exe is correct, while
C:\Windows\Notepad is incorrect.
C:\Windows\Notepad is incorrect.
If the path to the executable or an argument contains spaces, it must
be enclosed in quotes, for instance, “C:\Program Files\MyFile.doc”.
be enclosed in quotes, for instance, “C:\Program Files\MyFile.doc”.
Problem
The administrator configured a task button to send an email message,
and changed the hint to Send Email (Ctrl + S). The shortcut keys do
not work.
and changed the hint to Send Email (Ctrl + S). The shortcut keys do
not work.
Solution
For any task button, you may only change the hint text. You cannot
change the shortcut key.
change the shortcut key.
Problem
The DNIS shown in the agent’s Enterprise Data is incorrect for a Cisco
Outbound Option call.
Outbound Option call.
Solution
The dialer port has not been set up as a monitored device. The
administrator must add the dialer port to the list of monitored devices in
the Enterprise Configuration dialog box in Cisco Desktop
Administrator.
administrator must add the dialer port to the list of monitored devices in
the Enterprise Configuration dialog box in Cisco Desktop
Administrator.
Problem
Enterprise Data displays data after a call has been dismissed.
Solution
Enterprise Data displays data from the last call until a new call is
received. This allows agents to use the enterprise data for after-call
work.
received. This allows agents to use the enterprise data for after-call
work.
Problem
An agent using CAD with Terminal Services logs out, closes CAD, and
then later attempts to log back in. The agent receives the message,
“Cisco Agent Desktop is already running for Terminal Service user
“<agent’s user name>”. Only one instance per user is allowed.”
then later attempts to log back in. The agent receives the message,
“Cisco Agent Desktop is already running for Terminal Service user
“<agent’s user name>”. Only one instance per user is allowed.”
Solution
The OS variable SESSIONNAME was not updated when the agent
logged out. If this variable is set to RDP-<session number> or
ICA-<session number>, the system looks at the HOMESHARE
variable for the agent’s home directory, where that agent’s logs and
configuration files are stored. If the SESSIONNAME variable is not
logged out. If this variable is set to RDP-<session number> or
ICA-<session number>, the system looks at the HOMESHARE
variable for the agent’s home directory, where that agent’s logs and
configuration files are stored. If the SESSIONNAME variable is not