Cisco Cisco Agent Desktop 8.0 Technische Referenzen

Agents do not see the IP Phone Agent service on their IP phones.

The following are some reasons for the service to not appear when the 
Services menu is accessed:

■

The IPPA service has not been configured in CallManager.

■

The phone is not subscribed to the IPPA service.

■

The service URL in CallManager has a hostname and the phone 
cannot resolve it. Use the IP address instead.

■

The phone has not been rebooted after changes were made in 
CallManager. If a soft reboot does not work, try a hard reboot 
(unplug the phone’s power cord and then plug it back in).

Agents see an HTTP error when selecting the IP Phone Agent service 
on their phone.

Some solutions:

■

The IP Phone Agent service URL in CallManager has a hostname 
and the phone cannot resolve it. Use the IP address instead.

■

The IP Phone Agent service URL in CallManager has an 
incorrect hostname, IP address, or port. The port is specified in 
<Parameter name=”port” value=”8088”/> under the <!-- Normal 
HTTP --> section in C:\Program Files\Cisco\Desktop\Tomcat\
conf\server.xml.

■

The IP Phone Agent service URL is case sensitive. Enter it 
exactly as specified in the Cisco CAD Installation Guide.

■

The Tomcat service is not running on the CAD services 
computer.

■

The IP Phone Agent service is not running on the CAD services 
computer.

■

The agent’s phone was not rebooted after changes were made in 
CallManager. If a soft reboot does not work, try a hard reboot 
(unplug the power cord and plug it back in).