Cisco Cisco Prime Infrastructure 2.0 Betriebsanweisung
Cisco Plug and Play Application Solutions Guide
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Troubleshooting Information
Use this section for common self-help topics or issues that may come up during deployment. Please
contact Cisco TAC for further assistance or help.
contact Cisco TAC for further assistance or help.
Recommended Versions
Follow this version recommendation as a potential first step in correcting any issues.
• In general, Cisco recommends Cisco Prime Infrastructure version 2.0 and higher for integrated
Cisco Plug and Play Solution.
• Cisco Plug and Play Applications support Cisco Prime Infrastructure version 1.3 and higher. Cisco
Plug and Play Applications do not work with Cisco Prime Infrastructure 1.2 version. However, for
Cisco Prime Infrastructure 1.2 customers, other mechanisms of applying bootstrap (eg:
Exporting, TFTP, Email, USB Flash etc.) are still available. Cisco Plug and Play Mobile Application
must have base iOS version 6.0 or higher.
Cisco Prime Infrastructure 1.2 customers, other mechanisms of applying bootstrap (eg:
Exporting, TFTP, Email, USB Flash etc.) are still available. Cisco Plug and Play Mobile Application
must have base iOS version 6.0 or higher.
• Cisco Plug and Play Windows PC Application must be installed on Windows XE or Windows 7.
• Cisco Devices must have IOS version 12.3 or higher for better compatibility with embedded CNS
• Cisco Devices must have IOS version 12.3 or higher for better compatibility with embedded CNS
agents on the device.
Installation and Setup Issues
Use this section for tips on any installation or set up issues with the Cisco Plug and Play solution
components.
components.
• Cisco Prime Infrastructure version 1.2:
Cisco Prime Infrastructure 1.2 does not have any CLI to export server certificate out of
the VM.
o
the VM.
o
Option 1:
Use the following command from Cisco Plug and Play Gateway VM to get the certificate
out from Cisco Prime Infrastructure VM.
out from Cisco Prime Infrastructure VM.
Step 1: Log in to Cisco Plug and Play Gateway VM using admin credentials.
Step 2: Run the command below. Make sure Cisco Prime Infrastructure server is up and
running before running the following command.
running before running the following command.
“
openssl s_client -connect "PI_MOM_HOST_NAME:61617" 2>&1 | sed -ne '/-BEGIN
CERTIFICATE-/,/-END CERTIFICATE-/p' > ncsserver.crt”
Note: Replace PI_MOM_HOST_NAME with the IP address or the hostname of the Cisco
Prime Infrastructure server. This command will save the Prime Infrastructure certificate
in a file called “ncsserver.crt”. Use this file during “pnp setup” command to import the
certificate.
Prime Infrastructure server. This command will save the Prime Infrastructure certificate
in a file called “ncsserver.crt”. Use this file during “pnp setup” command to import the
certificate.