Cisco Cisco Prime Infrastructure 2.0 Betriebsanweisung
Cisco Plug and Play Application Solutions Guide
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Collecting Logs
Logs are useful to further troubleshoot any issue and contact Cisco TAC.
Cisco Plug and Play Gateway: (only if installed separately)
Use the following command on the VM where Cisco Plug and Play Gateway is installed separately. Use
“copy” command to get the log file out of the VM.
“copy” command to get the log file out of the VM.
admin# pnp tech log
The System Status file created: /localdisk/20121003032209.pnp_systemmonitor.tar.gz
Cisco Prime Infrastructure Server:
Go to Administration->Log Settings and download the log file.
Cisco Plug and Play iOS application (IPhone/iPad mobile App)
Email server settings must be configured on your IPhone/Ipad before logs can be sent out. Click
“Settings” icon in the App, and use the “Email Support Logs” option to email the support logs. The
Application will use the email account configured to send the logs to Cisco TAC for any general
application issue.
“Settings” icon in the App, and use the “Email Support Logs” option to email the support logs. The
Application will use the email account configured to send the logs to Cisco TAC for any general
application issue.