Cisco Cisco Agent Desktop 8.0

Symptom: Supervisor can sometimes monitor/record an agent, at other times the supervisor cannot 
monitor/record an agent.

Description: The agent’s phone is using G.722 codec.

Workaround: Disable “Advertise G 722 Codec” on the Agent phone. CAD does not support G.722 
codec.

The following issues are open in Cisco Agent Desktop 7.2(1).

You can view more information and track individual CAD defects using the Cisco Bug Toolkit located 
at: 

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2

Japanese IPPA screens are garbled in SIP phones.

3

CAD-BE agents in work states never get logged out if they close browser.

3

Reason code strings do not appear when viewing agent state logs in CSD.

3

Voice contact workflow rules are disabled after restoring backup data.

3

Restore from backup does not restore extended life recordings.

3

Restore from backup does not restore supervisor report preferences.

3

Occasionally unable to enter text in CAD-BE dialogs on Linux.

3

The CAD-BE login dialog does not appear in the task bar.

3

Restore from backup allows you to restore a backup from a different system.

3

Some multi-byte language input does not work in Desktop Administrator.

3

CAD-BE main window displays error after login.

3

Restore from backup does not restore new enterprise data fields.

3

Restore from backup does not restore new enterprise layouts.

3

The CAD SMC shows that SQL Agent is down when it is not.

3

Restore/Upgrade does not preserve reason codes and wrapup.

3

In some cases, Rec and Stats Database replication setup does not work.

3

Backup of Recording and Statistics Service database is blocked by CSA.

3

Task Button/Alt key issue