Cisco Cisco Agent Desktop 9.0 Technische Referenzen

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To view information about the NIC cards on the computer, open a command 
window and type ipconfig /all.

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Verify that the hostname and IP address are as expected.

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Verify that the subnet mask is correct. It is probably 255.255.255.0.

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If there are multiple NIC cards enabled, verify that the public NIC comes 
before the private NIC:

1. In the Control Panel, double-click Network and Dial-up Connections. 

2. From the menu bar, choose Advanced > Advanced Settings.

3. On the Adapters and Bindings tab, verify that the NIC cards are in the 

correct order in the Connections pane. 

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Check the network connectivity by pinging from the CAD services computer 
to others in the configuration, for example, the ICM computer. Then reverse it 
by pinging from the other computers to the CAD services computer. Do this 
using both hostnames and IP addresses and ensure that the ping results 
match.

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If hostnames are used, verify that the appropriate DNS, WINS, and hosts files 
are correct.

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If there is a problem connecting to a particular service, try typing telnet <IP 
address/hostname> <port> in a command window, where <IP 
address/hostname> is the IP address or host name of the computer where 
the service is running and <port> is the port used by the service. 

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www.ethereal.com

) to analyze 

network communications.

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Ensure that the amount of memory on the computer is at least the minimum 
required for CAD and other installed software. If the amount of memory is 
below the recommended level, it could be the source of the problem.

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Use Microsoft Perfmon (perfmon.exe) to perform most memory checking.

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Add the following counters for _Total and process of interest:

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Private Bytes

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Virtual Bytes

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Handle Count

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Thread Count

If the values for those counters keep growing without leveling or 
decreasing, it is likely the process has a memory leak.