Cisco Cisco Agent Desktop 9.0 Technische Referenzen

When CAD has problems, check that:

■

The computers that host CAD services, CallManager, ICM, and other system 
components are running.

■

The registry is correct (see "Registry Check" on page 205).

■

The network is set up correctly (see "Network Check" on page 205).

■

The CAD services are running and active (see "Active Service Check" on 
page 205).

■

The CAD Configuration Setup utility has run correctly. See the CAD 
Installation Guide for more information. 

This applies only to the following services: LRM, Chat, Enterprise, Recording & 
Statistics, Browser & IP Phone Agent, and Sync.

■

Check the service’s log file for a statement that the service is active.

■

Check the service’s log file for a statement that the service is active.

■

Only one instance of each service should be active at the same time. The 
other instance should be in standby mode.

Using Windows Regedit:

■

Verify that HKEY_LOCAL_MACHINE\Software\Spanlink\CAD\Site Setup 
exists and contains the entries specified in 

.

■

Verify that the registry entries used by specific services exist and are valid. 
See 

. 

■

On the CAD services computer, verify that the IP address in the registry value 
HKEY_LOCAL_MACHINE\SOFTWARE\Spanlink\CAD\Site Setup\IOR 
HOSTNAME is the correct IP address of the public NIC card.