Cisco Cisco Agent Desktop 9.0 Technische Referenzen

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If the CallManager authentication URL (one with 
authenticate.asp) is used, make sure that a telecaster user with a 
password of telecaster exists in CallManager and that the phone 
is associated with this user.

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The agent’s phone was not rebooted after changes were made in 
CallManager. If a soft reboot does not work, try a hard reboot 
(unplug the power cord and plug it back in).

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Verify that the agent is logged in to the phone.

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Verify that if the agent logs into CAD using the same phone and 
user ID, enterprise data does pop correctly.

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Verify that the enterprise data does not contain the following 
symbols:

left and right angle brackets (< >)
ampersand (&)
apostrophe (‘)
double quote (")
space ( )

The agent sees nonsense characters in reason code or wrapup data.

The reason codes configured in ICM or wrapup data configured in 
Desktop Administrator contain characters not supported by the phone. 
Examples are multibyte Chinese or Kanji characters. Make sure that no 
unsupported characters are used when configuring reason codes and 
wrapup data.ge

A supervisor cannot record or monitor an IP Phone Agent agent.

The phone is not set up for SPAN port monitoring.