Cisco Cisco Agent Desktop 9.0 Technische Referenzen
Cisco Supervisor Desktop Problems
November 2006
245
Problem
When the supervisor clicks on an agent to start monitoring, Supervisor
Desktop displays the speaker icon next to the call but there is no
sound.
Desktop displays the speaker icon next to the call but there is no
sound.
Solution
Check these things:
■
Move the volume slider all the way to the right.
■
Verify that the sound card in the PC is working properly.
■
Check to see if another application is using the sound card.
Some combinations of operating system, sounds card, and
drivers do not support multiple users.
Some combinations of operating system, sounds card, and
drivers do not support multiple users.
■
Verify that the agent is on a call, and is talking.
■
Verify that the SPAN port on the switch has been configured
correctly. If the monitor service has been moved, or new agent IP
phones have been added, then you may need to reconfigure the
SPAN port.
correctly. If the monitor service has been moved, or new agent IP
phones have been added, then you may need to reconfigure the
SPAN port.
■
Check the Windows NT/2000 application log on the Voice-Over
IP Monitor service for errors.
IP Monitor service for errors.
Problem
The supervisor cannot log into the Voice-Over IP Monitor service, and
receives the error “Could not access sound card”.
receives the error “Could not access sound card”.
Solution
Cisco Supervisor Desktop was unable to find or access the system
sound card. Make sure the sound card is working properly:
sound card. Make sure the sound card is working properly:
■
Click Settings > Control Panel > Sounds and try to play a
sound *.wav.
sound *.wav.
■
Click Settings > Control Panel > Multimedia > Audio >
Playback > Preferred Device to make sure the correct device is
selected.
Playback > Preferred Device to make sure the correct device is
selected.
Problem
The sound quality is poor, and sounds choppy like a motorboat.
Solution
Try this:
■
Adjust the Sound Buffers registry entry. Set it higher; and if that
doesn’t work set it down to 3 and work your way up.
doesn’t work set it down to 3 and work your way up.