Cisco Cisco Agent Desktop 10.0 Betriebsanweisung
Cisco Agent Desktop User Guide
66
June 2007
I
Icon size
Integrated browser
,
accessing other websites
dialing hyperlinked phone numbers
toolbar
work sites
Interface
contact management pane
dashboard pane
dial pad window
integrated browser pane
preferences
status bar
L
Logging in
as local agent
as mobile agent
using VPN
Logging out
M
Making a call
Mobile agent
call by call mode
logging in
nailed call mode
N
Nailed call mode
P
Phone books
Phone calls
alternating between calls
answering
conferencing
entering phone numbers
entering touch tones
making
transferring
Preferences
accessibiliity options
audio feedback
icon size
window behavior mode
R
Reason codes
Recent call list
Recording calls
S
Service auto-recovery
Service status dialog box
Shortcut keys
Skills Statistics real-time display
Status bar
Supervisor involvement
intervening in calls
pushing web pages
T
Team message (TM)
Thresholds
Toolbar
Cisco Unified Outbound Dialer
dashboard
icon size
integrated browser
Touch tones
Transferring a call
V
Virtual private network (VPN)
W
Window behavior mode
Wrap-up data