Cisco Cisco Agent Desktop 10.0 Betriebsanweisung
Agent Desktop Interface
June 2007
31
Figure 11.
Accessible Options tab
Icon Size.
You can change the size of the buttons on the toolbar from the default 16 ×
for a comparison) by selecting the Large
Toolbar Buttons check box.
Figure 12.
Comparison of large and small toolbar buttons.
Audio Feedback.
Select the Audio feedback on non-agent-initiated dialogs check box
to enable the sounding of a tone when a dialog initiated by someone other than you
appears on your desktop. Examples of such dialogs are new chat windows and notices
to you that a supervisor is barging in, intercepting, or recording your call.
appears on your desktop. Examples of such dialogs are new chat windows and notices
to you that a supervisor is barging in, intercepting, or recording your call.
Call Duration.
Select the Enable Call Duration Updates check box to enable the
Duration field to increment during a call. By default this option is enabled. A
continually changing field can cause difficulties for screen readers, so agents who are
visually impaired might want to disable it.
continually changing field can cause difficulties for screen readers, so agents who are
visually impaired might want to disable it.
Note that
the toolbar
buttons wrap to
multiple rows
buttons wrap to
multiple rows
if needed.