Cisco Cisco IPCC Web Option Technische Referenzen

EventName

A code indicating the event that has occurred.

0 = LOGGED_OFF
1 = LOGGED_ON
2 = NOT_READY
3 = READY
4 = TALKING
5 = WORK_NOT_READY
6 = WORK_READY
7 = BUSY_OTHER
8 = RESERVED
9 = CALL_INITIATED
10 = CALL_HELD
11 = CALL_RETRIEVED
12 = CALL_TRANSFERRED
13 = CALL_CONFERENCED
14 = UNKNOWN
15 = OFFER_TASK
16 = OFFER_APPLICATION_TASK
17 = START_TASK
18 = START_APPLICATION_TASK
19 = PAUSE_TASK
20 = RESUME_TASK
21 = WRAPUP_TASK
22 = END_TASK
26 = MAKE_AGENT_READY
27 = MAKE_AGENT_NOT_READY
28 = TASK_INIT_REQ
29 = TASK_INIT_IND
30 = ROUTER_ASSIGNED_TASK
31 = PRE_CALL_TIMEOUT

DBINT

NOT NULL

ICRCallKey

A unique number generated at the PG. Values are 
reused after about 250 million calls.

DBINT

NULL

MRDomainID

The identifier for the Media Routing Domain 
associated with the agent state change.

DBINT

PK, FK

NOT NULL

PeripheralCallKey

Key assigned by the peripheral to the call 
associated with the event.

DBINT

NULL

ReasonCode

Code received from the peripheral indicating the 
reason for the state change.

DBINT

NULL

RecoveryKey

A unique ID assigned to each record and used 
internally by the ICM/IPCC Enterprise software to 
track the record.

DBFLT8

AK-1

NOT NULL

RouterCallKey

These fields are not set for calls. 

For non-voice tasks, these three fields together 
identify the task (if any) that caused the agent’s 
state to change.

DBINT

NULL

RouterCallKeyDay

RouterCallKeySequenceNumber