Cisco Cisco Agent Desktop 10.5 Betriebsanweisung
Record/Monitor Notification
March 1, 2013
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Record/Monitor Notification
The Record/Monitor Notification window is used at the global level to enable or
disable messages to agents that they are being recorded or monitored, or both, and to
enable or disable supervisors’ ability to barge in and intercept agent calls.
disable messages to agents that they are being recorded or monitored, or both, and to
enable or disable supervisors’ ability to barge in and intercept agent calls.
To enable or disable supervisor barge-in/intercept and notification:
1. Select the Record/Monitor Notification node in the navigation tree.
2. In the Record/Monitor Notification window, select or clear the Enable Barge
In/Intercept, Notify Monitoring, and/or Notify Recording check boxes, then
click Apply.
click Apply.
NOTE: By default, barge in/intercept is enabled, and monitoring and
recording notification is disabled.
recording notification is disabled.
You can also enable/disable monitoring notification and recording notification from
the menu bar.
the menu bar.
1. Select the Work Flow Configuration node or any of its subnodes in the
navigation tree.
2. From the menu bar, choose Monitoring.
Figure 22.
Record/Monitor Notification window