Cisco Cisco Agent Desktop 10.5 Betriebsanweisung
User Interface
March 1, 2013
77
number to be dialed and the delay value. The delay value is expressed in
milliseconds.
milliseconds.
<?xml version="1.0"?>
<!-- IPC Receive Event Message -->
<IPCActions>
<IPCBlindTransferAction>
<ActionName>IPC Blind Transfer Action</ActionName>
<PhoneNumber>
<!-- IPC Receive Event Message -->
<IPCActions>
<IPCBlindTransferAction>
<ActionName>IPC Blind Transfer Action</ActionName>
<PhoneNumber>
7865551234
</PhoneNumber>
<Delay>
0
</Delay>
<DisplayError>true</DisplayError>
</IPCBlindTransferAction>
</IPCActions>
</IPCBlindTransferAction>
</IPCActions>
IPC Supervised Transfer
The IPC Supervised Transfer action initiates a transfer of the active call to the phone
number defined in the IPC message string and presents the Transfer Dial Pad to the
agent for all further call control. The agent can use the Transfer Dial Pad to alternate
between parties, cancel, or complete the call transfer.
number defined in the IPC message string and presents the Transfer Dial Pad to the
agent for all further call control. The agent can use the Transfer Dial Pad to alternate
between parties, cancel, or complete the call transfer.
For the IPC Supervised Transfer action to be successful:
■
The agent must be on an active call appearance in Agent Desktop
■
The agent must be in a Talking state. The agent can not have the active call in
a Hold state.
a Hold state.
■
If the IPC message string is submitted to Agent Desktop when these
conditions are not met, Agent Desktop will present a generic error message
stating that the agent requested action failed.
conditions are not met, Agent Desktop will present a generic error message
stating that the agent requested action failed.
The IPC Supervised Transfer message sent to Agent Desktop must conform to the
following XML format.
following XML format.
Bold
text indicates a variable that must be replaced with the
telephone number to be dialed.
<?xml version="1.0"?>
<!-- IPC Receive Event Message -->
<IPCActions>
<IPCSupervisedTransferAction>
<ActionName>IPC Supervised Transfer Action</ActionName>
<PhoneNumber>
<!-- IPC Receive Event Message -->
<IPCActions>
<IPCSupervisedTransferAction>
<ActionName>IPC Supervised Transfer Action</ActionName>
<PhoneNumber>
7865551234
</PhoneNumber>
<DisplayError>true</DisplayError>
</IPCSupervisedTransferAction>
</IPCActions>
</IPCSupervisedTransferAction>
</IPCActions>
IPC Blind Conference
The IPC Blind Conference action conferences the active call directly to the phone
number defined in the IPC message string. The call is conferenced directly with the
defined number and the agent remains connected to the call. The Conference Dial
Pad is not presented to the agent.
number defined in the IPC message string. The call is conferenced directly with the
defined number and the agent remains connected to the call. The Conference Dial
Pad is not presented to the agent.