Cisco Cisco Agent Desktop 8.0 Betriebsanweisung
Reason Codes and Wrapup Data
June 16, 2003
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Wrapup Data
Contact centers use wrapup data for purposes such as tracking the frequency of
different activities or identifying the account to which to charge a call, among
others. Like reason codes, wrapup data descriptions are set up by your system
administrator to reflect the needs of your contact center.
different activities or identifying the account to which to charge a call, among
others. Like reason codes, wrapup data descriptions are set up by your system
administrator to reflect the needs of your contact center.
Whenever you change to the Work Not Ready or Work Ready state, the wrapup
data popup window appears. You must select the appropriate description that
sums up the call outcome and click OK before you can continue.
data popup window appears. You must select the appropriate description that
sums up the call outcome and click OK before you can continue.
NOTE: If your PC has both Agent Desktop and Supervisor Desktop
installed, you will not see the Wrapup Data dialog box. The assumption is
that you are a supervisor, and supervisors do not need to enter wrapup
data.
installed, you will not see the Wrapup Data dialog box. The assumption is
that you are a supervisor, and supervisors do not need to enter wrapup
data.