Cisco Cisco Agent Desktop 8.0 Betriebsanweisung
Cisco Agent Desktop 4.6 User’s Guide
2
June 16, 2003
Agent Desktop Versions
Agent Desktop is available in two versions, Standard and Enhanced.
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Enhanced Agent Desktop includes task buttons on the tool bar. These
buttons can be configured by the administrator to perform tasks such as
starting and stopping recording or popping a third-party application.
Enhanced Agent Desktop also includes the “Work” agent state, which is
used when agents are performing wrapup work after a call.
buttons can be configured by the administrator to perform tasks such as
starting and stopping recording or popping a third-party application.
Enhanced Agent Desktop also includes the “Work” agent state, which is
used when agents are performing wrapup work after a call.
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Standard Agent Desktop does not include the task buttons or the “Work”
agent state.
agent state.
Either version can include Media Termination.
Media Termination
If your version of Agent Desktop includes Media Termination, you can use the
Agent Desktop soft phone to perform call functions. If your version does not
include Media Termination, you must use a hard IP phone to perform call
functions.
Agent Desktop soft phone to perform call functions. If your version does not
include Media Termination, you must use a hard IP phone to perform call
functions.