Cisco Cisco WebEx Support Center WBS29.13 Betriebsanweisung
Chapter 5: Transfer Files
28
A message appears, informing you that the customer has received your request to
transfer files. Your request appears in a message box on the customer's screen. The
customer must grant permission to you by clicking OK in the message box.
transfer files. Your request appears in a message box on the customer's screen. The
customer must grant permission to you by clicking OK in the message box.
2
Click OK to close the message box on your computer.
The File Transfer window appears on your screen and the customer's screen.
3
Click Share File.
4
Select the file that you want to publish.
5
Click Open.
The file appears in the File Transfer window. The customer selects the file, and
then clicks Download to select a directory to receive the transfer.
then clicks Download to select a directory to receive the transfer.
6
To stop publishing files during a support session, in the title bar of the File
Transfer window, click End File Transfer.
Transfer window, click End File Transfer.
Support Manager closes the File Transfer window on the customer's screen.
Use advanced file transfer
The advanced file transfer option provides two modes for transferring files:
If your site permits it and you are in sharing mode, your customer grants
permission and can view all actions that you take when transferring files. The
customer can stop the file transfer at any time.
permission and can view all actions that you take when transferring files. The
customer can stop the file transfer at any time.
In non-sharing mode, the customer grants permission, but cannot see your
actions or stop the file transfer once it begins.
actions or stop the file transfer once it begins.
You can perform the following file transfer tasks:
Transfer any file types to or from a customer's computer at any time, or when
viewing or controlling a customer's desktop. You can transfer files of up to 150
MB at once.
viewing or controlling a customer's desktop. You can transfer files of up to 150
MB at once.
Access files on the customer's network, if the drives are mapped on the customer's
computer and your Support Center service includes this option.
computer and your Support Center service includes this option.
Delete files on the customer's computer.
Rename files on the customer's computer.
Important:
You cannot transfer files if you or another support representative is viewing or
controlling a customer's application. To transfer files to or from your computer, you must stop
application sharing.