Cisco Cisco Unified MeetingPlace Video Integration Anleitung Für Quick Setup
Troubleshooting Cisco Unified MeetingPlace Web Conferencing
How to Resolve Problems When Joining a Meeting
11
Users Continue to Get Dropped From a Meeting
Problem
Users keep getting disconnected from a web conference (several minutes after they have been
reconnected to the web conference, they are disconnected again).
Possible Cause
The network bandwidth is too limited to allow users to participate at this time. Users
are on a dial-up connection or the network is congested.
Solution
If other applications are running in the background that consume additional bandwidth, such as
streaming, synchronizing e-mail and so forth, stop these operations during the web conference. Or, use
the Optimize Room Bandwidth option in the Meeting menu of the meeting console to lower the
bandwidth used by the meeting. (This option is available to System Managers and other meeting
moderators.)
the Optimize Room Bandwidth option in the Meeting menu of the meeting console to lower the
bandwidth used by the meeting. (This option is available to System Managers and other meeting
moderators.)
Possible Cause
Users are connected to a proxy server with lengthy time-out delays.
Solution
Alter the connection so that the proxy server time-out setting is longer than five minutes. If this
is not permitted, contact your Cisco support representative for instructions on configuring your proxy
server and the Cisco Unified MeetingPlace system.
server and the Cisco Unified MeetingPlace system.
Related Topics
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in the
module
How to Resolve Problems When Joining a Meeting
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No One Can Join
Problem
No one can join the web conference.
Possible Cause
The problem is probably related to the Web Server. For example, a Windows service
is down.
Solution
To troubleshoot this problem:
1.
Make sure the Cisco Unified MeetingPlace Web Conferencing Service is running on the Web
Server. For more information about this service, see
Server. For more information about this service, see
in the
module.
2.
If there is a problem with a Windows service, go to the \Cisco Systems\MPWeb\datasvc directory
and run dcdiags.bat as soon as possible to generate a server log.
and run dcdiags.bat as soon as possible to generate a server log.
3.
Check the Eventlog for any messages related to the Web Server. Report any major errors to your
Cisco support representative.
Cisco support representative.