Cisco Cisco MeetingPlace Gateway SIM Anleitung Für Quick Setup
Troubleshooting User Access Issues for Cisco Unified MeetingPlace
User Cannot Join a Meeting
3
User Cannot Join a Meeting
Problem
An end user can log in to Cisco Unified MeetingPlace but cannot join a meeting.
Possible Cause
The user entered an invalid meeting ID.
Solution
Have the user verify and enter the correct meeting ID.
Possible Cause
The meeting is scheduled to begin at a different time.
Solution
Have the user verify and join the meeting at the correct time.
Possible Cause
The meeting requires a password. To check, go to the Meeting Details page in the
end-user web interface.
Solution
Make sure that the user has the correct password.
Possible Cause
This meeting is only for users with Cisco Unified MeetingPlace profiles. To check,
go to the Meeting Details page in the end-user web interface.
Solution
Add a user profile for the user.
Possible Cause
The meeting has reached the configured maximum number of ports per meeting.
Solution
Configure higher numbers for the following fields on the
•
•
Possible Cause
(Microsoft Outlook integration only) The user was invited as part of an e-mail
distribution list. Because Cisco Unified MeetingPlace for Microsoft Outlook does not expand
distribution lists, the individual users on the distribution list are not added to the meeting.
distribution lists, the individual users on the distribution list are not added to the meeting.
Solution
(Microsoft Outlook integration only) Instruct your users to do one of the following when
scheduling meetings:
•
Expand distribution lists before sending invitations.
•
Instead of inviting distribution lists, invite the individual users.
Possible Cause
There are not enough available ports for the meeting.
Solution
The user needs to wait until a port becomes available.
Problem
Problem: If you are using Internet Explorer or Firefox and your Cisco Unified MeetingPlace
system has SSL enabled, you may encounter problems with the web conferencing meeting room not
opening.
opening.
Possible Cause
Possible Cause: The Internet Explorer browser's Advanced Settings has the option
"Check for server certificate revocation" checked and the certificate revocation list that it returned
contains obsolete date. That is, the current date is not within the start and end date that the certificate
revocation list states as its valid dates. Note that this Internet Explorer setting affects Firefox too.
contains obsolete date. That is, the current date is not within the start and end date that the certificate
revocation list states as its valid dates. Note that this Internet Explorer setting affects Firefox too.
Solution
Solution: Uncheck the option "Check for server certificate revocation", restart Internet
Explorer (or Firefox) and try joining your meeting again.