Cisco Cisco MeetingPlace Gateway SIM Anleitung Für Quick Setup

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Troubleshooting User Access Issues for Cisco Unified MeetingPlace
User Cannot Log In
2
 
User Cannot Log In
Problem   
An end user cannot log in to Cisco Unified MeetingPlace.
Possible Cause   
The user profile is inactive or locked, perhaps due to too many failed login attempts.
Solution   
For a locally authenticated user, set the 
 field in the user profile to Active
Solution   
For an externally authenticated (
) user, make sure that the user account is 
active in the 
 field. 
Possible Cause   
The password has expired for the externally authenticated (
) user
whose passwords are stored and maintained on the external authenticating device instead of in the 
Cisco Unified MeetingPlace database.
Solution   
Reset the expired password(s) on th
field. 
Possible Cause   
The password has expired for the locally authenticated user. The passwords expire 
after the amount of time specified by the following fields on the 
  –
 for logging in from a workstation
  –
 for logging in over the phone
Solution   
Reset the expired password(s) by changing the following fields in the user profile:
  •
 for logging in from a workstation
  •
 an
 for logging in over the phone
Possible Cause   
The end user does not exist in the user database. See 
 in the 
 module. 
Solution   
Add the end user to the user database. See 
 in the 
 module.
Possible Cause   
The end user did not enter the correct 
, or 
Note
The 
 is case-sensitive.
Solution   
If the user cannot remember the login information, then view the user profile to determine the 
correct 
 and 
. If necessary, reset the 
 for the 
user. 
Related Topics
  •
 in the 
 module 
  •
 in the 
 module 
  •
How to Resolve Log In Problems in the User Guide for Cisco Unified MeetingPlace 
  •
 
  •