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Troubleshooting Telephone Issues for Cisco Unified MeetingPlace
How to Resolve Problems with Call Connections
5
 
07/15 10:36:43.14  P 0    SE CP m=018 NEWCALLEVENT Resp 0
07/15 10:36:43.14  P 0    Leg=134217732 Dialed=9007@172.27.106.63: ANI=1881@172.27.99.180 
GCID=96E8CEEA529411DD97F60018FE735D02
07/15 10:36:43.14  P 0    RQ CP m=018 CPANSWERCALL
07/15 10:36:43.14  P 0    SQ MC s=013 mcpAnswerCallRequest
07/15 10:36:43.62  P 0    RR MC s=013 mcpAnswerCallResponse Resp 0
07/15 10:36:43.62  P 0    SR CP m=018 CPANSWERCALL Resp 0
07/15 10:36:43.65  P 0    RN MC       mcpMediaActiveNotification (audio:HC, video:off)
07/15 10:36:43.65  P 0    SE CP m=018 UPDATEMEDIAEVENT Resp 0
07/15 10:36:44.63  P 0    RQ CP m=018 CPPLAYFILELIST
07/15 10:36:44.63  P 0    SQ MC s=013 mcpPlayFileListRequest
07/15 10:36:44.63  P 0    RR MC s=013 mcpPlayFileListResponse Resp 0
07/15 10:36:49.25  P 0    RC MC s=013 mcpPlayFileListCompletion Resp 0
07/15 10:36:49.25  P 0    SR CP m=018 CPPLAYFILELIST Resp 0
07/15 10:36:49.26  P 0    RQ CP m=018 CPPLAYFILELIST
07/15 10:36:49.26  P 0    SQ MC s=013 mcpPlayFileListRequest
07/15 10:36:49.26  P 0    RR MC s=013 mcpPlayFileListResponse Resp 0
07/15 10:36:55.50  P 0    RC MC s=013 mcpPlayFileListCompletion Resp 22
07/15 10:36:55.50  P 0    SR CP m=018 CPPLAYFILELIST Resp 0
07/15 10:36:55.51  P 0    RN MC s=013 mcpHangupNotification
07/15 10:36:55.51  P 0    SE CP m=018 HANGUPEVENT Resp 0
07/15 10:36:55.51  P 0    RQ CP m=018 CPDISCONNECT
07/15 10:36:55.51  P 0    SQ MC s=013 mcpDisconnectCallRequest
07/15 10:36:55.51  P 0    RR MC s=013 mcpDisconnectCallResponse Resp 0
07/15 10:36:55.51  P 0    SR CP m=018 CPDISCONNECT Resp 0
Step 5
If some log messages appear but the call was not successfully completed, then the call reached 
Cisco Unified MeetingPlace but was disconnected for some reason. 
  •
If the log messages identify a reason for disconnecting the call, then investigate and resolve those 
issues.
  •
Make sure that the Media Server audio blades are synchronized. In the System Information Capture 
log, check for Media Server log messages that indicate SIP negotiation issues. If the log identifies 
reasons for SIP negotiation issues, then investigate and resolve those issues.  
Step 6
If no log messages appear, then the call never reached Cisco Unified MeetingPlace. 
  •
Check for and reconfigure any firewalls that may be preventing the call from reaching Cisco Unified 
MeetingPlace. 
  •
Your call control device may not be configured properly. In Cisco Unified 
Communications Manager, make sure that the route patterns and trunks are configured correctly. 
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